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Wrong product Recive from Paytm

my name is javed and i oreder a i ball 5.1 speaker from paytm but when i received product and i opened than i am shocked i saw that product was totally different from what I order and i saw that the package was tampered and seal broken .
than i raise return request on paytm i send all pic of them . but they rejected my return request without any information .
Amount of order 6666
order id 5461399547
order date 27 june 2018
my gmail id : [email protected]

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