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wrong deduction from my prepaid mobil account

Location/place: jalandhar

Name of company/service: aircel punjab

Dear Sir,

My self Naresh Kumar My mobil No. 8568015095 ( Aircel- Punjab) mainey kal is no me 55 Rs. full talk time dalvaya thaa aaj jab ballance check kara to 30 Rs. deduction kari hui hai jab main call centre complait no. 198 par call kari to ek madam ne phone uthaya usney chq kar ke kaha ki mere no. par caller tune activate hui hai jiski vajah se paisey katey hai mainey poocha kya aap bato ki kisney callertune activate ki isi doran usney meri jo sarvice callertune activate company ki taraf se hui the deactivation ka massage aaya or vo boli main aap ki comlate note kar rahi hu aap ki line hold ki ja rahi hai mainey kaha ok after 10 minute hello hello karney par koi jawab na mila phir vahi call Mr deepak ne uthai or usney kaha aap 121 pe call karo jab ki mainey usey bataya ki meri call hold par thee or vo madam meri complait not kar rahey they usney mujhey baar baar 121 pe call karney ko kaha.

mainey iskey baad call 121 pe call kari to ivr pe koi call cusmer care executive ke pass ja hi nahi rahi thee phir mainey 198 pe call ki to chandni madam ne call uthai jisney mujhey kaha ki aap 4 ghantey baad call karey mainey uisey kaha ki aap apney seniar se baat karvao to usney phone kaat diya .

kindly aap is complait ko note karo or company par action lo or kindly Reply ASAS possible

Regards
Naresh Kumar
Jalandhar
8568015095

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