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Wrong deduction for which no written terms and conditions mentions anywhere.

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Location/place: Nadiad – Gujarat

Name of company/service: Tata Docomo

My Tata Docomo no is 8460224901

On 6 June 2013 I had free GPRS usage in MB was more than 100 MB till mid night and 7 rupees talktime for lifetime.
The same day I made recharge of 330/- in the account in morning and my balance was 337 rupees talktime total after recharge.

Surprising on the last day also I used my free remaining GPRS usage as usaual like last 29 days from my internet pack activated. Though 209/- rupees cut from my balance due to internet “multiple website usage” as per the tata docomo customer care people are saying. Now, the senior officer on 121 service number tells me that as per “unmentioned terms and condition anywhere on the website” – due to low usage remaining in your account this amount cut from your balance. I again replied him that on 6 June 2013 I already have more than 100 MB free gprs usage and even at 11:40pm I had 16MB free usage. I send BAL sms to 121 at 11:40pm and I got this details. So, how could 209/- rupees cut from my account between 8pm and 9pm on 6th June 2013 even though till 11:40pm I had 16MB free gprs usage left in my account.

So, after meeting officers at Tata Docomo centre in Nadiad and service officers on 121 number there is one answer something like -” multiple website usage” during low REMAINING free gprs usage. Which is not mentioned on any tata docomo website or anywhere else in written as terms and conditoins. So, its totally cheating with me or some server problem may be which is not going to be solved.

-Sandip Patel
Nadiad, Gujarat

Comments

3 responses to “Wrong deduction for which no written terms and conditions mentions anywhere.”

  1. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Mr.Patel,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  2. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Mr.Patel,

    We tried to speak to you personally on your number, to understand your concerns regarding balance deduction. However, we are unable to contact you, since your call was busy.

    We would like to inform you that as per our records your balance of Rs. 209.60/- have been deducted for internet usage. Kindly note that you have been charged correctly as per your usage.

    For further assistance, write to us at [email protected].

    Thanks and Regards,
    Customer Care
    Tata Docomo.

  3. Sandip Avatar
    Sandip

    I already had 16 MB remaining in my mob gprs free balance at 11:20PM and I charged 209/- Rs. during noon or afternoon. How it is possible that even having 16MB free gprs value till mid night of 6 June 2013; I charged 209/- Rs. during the day time usage of internet of 6 June 2013.

    I made BAL sms to 121 at 11:19pm and got reply from docomo server at 11:20pm and those images are also provided here-

    https://www.dropbox.com/sh/bmbystjpt9axbxu/mtOtD2JrSi/Tata%20Docomo%208460224901

    Would you please explain these?
    And now please try to contact me on any of these numbers –
    0268-2555070
    9426757873
    8460290059
    All three are my numbers. So, you can contact me any time to explain my above argument along with SMS detailed pictures.

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