Location/place: Sanjauli Shimla
Name of company/service: Vodafone
Respected Sir / Madam,
I am presently using vodaphone prepaid no 9418439706. I just want to logged my complaint against Vodafone regarding wrong deduction of Rs. 46/-
The said complaint was logged with Vodafone customer care on 5th of June-2012 through my above mentioned mobile phone. The name of the customer care executive who responds to my call was Mr. Anil. As per Anil the deduction is made because of the internet was used by me from morning 9 Am to 7.50 Pm in the evening. I clarify the same to him over phone that I have not used the internet facility at all. After 7.55 Pm in the evening I activated the internet plan on my phone and then after I used the internet for maximum 10 minutes.
My concern in this regard is why should I pay for that facility which was not used by me. Even I request Anil to connect me with his senior but rudely he disconnects the call. After that I tried to call them again & again but it seems that they blocked my i.d.
Can I request you to please help me in this regard,
C/o Chand Sadan
Lower Cemetry (Frood)