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Wrong Charges

To,

The Manager,
Customer Service
Axis Credit card

Subject Wrong Charges

Dear Sir,

I was using Axis NEO Credit Card vide Card No. 5305 6202 0137 6692 from 4 March 2016. I have bought mobile phone from flipkart thru online with the EMI option from Axis credit card. Total EMI payable to bank – 6 EMI @ 1950/- per month. So as per the amount of Total Bill Rs. 11698.00 inclusive of all taxes (copy attached & details shown below) but Bank has charged of Rs. 13444.00 + Late Payment charges of Rs. 1040 = the Total Amount of Rs. 14484.00. Bank has auto debited all the amount (Rs. 2786.22) from my Axis Bank account without my Permission. Bank has conducted fraudulent practice with customer.

Sir, the excess amount has been charged by Bank Rs. 2786.00 which should be revert to me. Even many times I have called to Axis customer care / nodal officer but issue is still pending. Details email already drop to Ms. Shikha Sharma (CEO), Nodal officer / customer care but no action in response to this matter has been taken by Bank & CEO office.

Axis Bank is a branded Bank in India. I am very much Surprised after this issue and his service to customers.

My humble request to Consumer officer please solve this matter as soon as possible so that excess amount will be revert to me.

Regards
Tarun Bhatia

Detail of Column A to H send by the Axis Credit Card Department and detail of Column I & J prepared by me Tarun). According the Statement send by Axis there is no provision to take already debited amount Rs. 1466.49
Loan Capital 11,499.00
STATEMENT AS PER YOUR MAIL EMI as per Card 6 EMI @ 1950.00
A B C D E F G H I J
Date Repayment Amount Principal Interest Capitalized Interest Fee Capitalized Fee Balance Amount Debited from Credit Card Excess Charged
21/07/17 1984.13 1869.14 114.99 0 0 0 9629.86 2004.83 20.7
21/08/17 1984.13 1887.83 96.3 0 0 0 7742.03 2001.46 17.33
21/09/17 1984.13 1906.71 77.42 0 0 0 5835.32 1998.07 13.94
21/10/17 1984.13 1925.78 58.35 0 0 0 3909.54 1994.63 10.5
21/11/17 1984.13 1945.03 39.1 0 0 0 1964.51 1991.17 7.04
21/12/17 1984.16 1964.51 19.65 0 0 0 0 1987.7 3.54
1466.49 1466.49 This Amount not considered by
Axis even I have told many times
Regarding this deduction but Axis Bank
Saying GST charged on the interest
levied on EMI.

Total 11904.81 11499 405.81 0 0 0 29081.26 13444.35

1539.54 Excess Amount Charge by
Axis & should be reversed and
Late payment charges also.

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