Wrong Bill for Data usage inspite of the terrif plan

Location/place: New Delhi

Name of company/service: Vodafone

Hi Team,

This is regarding the wrong bill generated for my Vodafone no 09999367399 for the Bill period: 28.09.12 to 27.10.12. The total amount is showing Rs. 3,221.70 from which it???s showing Rs 2,446.40
For VF Mobile Connect as I have used 489280KB of Data. I have called the Customer care person to activate the 3GB data plan for Rs 198 on 2G network, The Customer care person told me that your pack will be activated in 24 hours. After that I have started using the Internet data for the first time in 4-5years (you can refer the previous bill). Since I am checking my Vodafone bill regularly through online portal and found that my bill was near Rs 1200 then again I called customer care person that why this data usage have been charged to my bill then the Customer care person told me that after this billing cycle this will be adjusted before bill generation for this month.

Finally, I have received the message that your Vodafone bill for the month is Rs. 3,221.70 and I again called Customer care person and then that person told me interesting fact that I haven???t activated the 3GB 198 plan.

One thing I would like to clarify that I went through the Vodafone portal before doing mobile internet as I was already aware about the fact that this can lead the large amount in my bill i.e. why very first day I called the customer care to activate the 2G data plan.

Please revert Rs 2,446.40 For VF Mobile Connect 489280KB of Data and charge Rs 198 to my bill which I have used. I am not going to pay this data usage charge at any cost as it is just because of your irresponsible Customer care person. As the calls have been recorded when we tried to reach out the customer care person, you can check with that last 5 call record from my no . Please solve this issue otherwise I think that I need to escalate this issue to other level as well.

Additionally, you can cross check with my previous record and bills and I have been customer of Vodafone from more than 4-5 years and this is the first time I feel that I have been cheated by Vodafone.

If you people can???t revert this charges request you to close this connection.

another mail I have written to Voda fone Customer care :

Hi Team,
This is regarding the bill generated for my Vodafone no 09999367399 for the Bill period: 28.10.12 to 27.11.12. The total amount is showing Rs. 4,171.54 from which it’s showing Rs 3,221.70 as previous balance. I have already received the call from Vodafone care executive MR Sonu that this charges will be waived off on the same date when I have activated the 3G data plan on my mobile no 9999367399 i.e. 16th of Nov 2012 and this will be calculated in this current bill cycle i.e. Bill period: 28.10.12 to 27.11.12 also when my outgoing calls were bared on Monday i.e. 26th Nov 2012 I called Vodafone Field Officer Mr Raju at 21:10 PM and he also assured me that once your bill will be generated for the current cycle this charges will be waived Off, but still there is no waved off and I have already escalated this issue in the chain mail below and also my outgoing calls have been bared and I am not able to connect with customer care.
Please look into this matter at earliest I am now going to escalate this issue to Consumer forum as well if prompt action will not be taken by you people within 24 hours.

Sandeep Srivastava

Share for action

Leave a Reply

Your email address will not be published.