From: Paresh gattani [ganesh.paresh@gmail.com] Sent: Monday, January 10, 2011 12:44 PM To: 'customercare@tatamotors.com' Cc: 'piyush.thakur@tatamotors.com' Subject: FW: MAT608531APE40115 Respected sir/mam, I have not receive any response from your side so this is my last intimation to you so please do needful. Please resolve my grivence in three days because I have already given very long time this reminder email is given for as per rule for lodging complaint against you in district consumer court,neemuch (as per consumer protection act 1986) Thanks!with anticipation of quick response. PARESH GATTANI GANESH MEDICAL CELL NO.9406612846 From: Paresh gattani [mailto:ganesh.paresh@gmail.com] Sent: Tuesday, January 04, 2011 2:42 PM To: 'customercare@tatamotors.com' Cc: 'piyush.thakur@tatamotors.com' Subject: RE: MAT608531APE40115 Respected sir, I am very appreciate you solved my problem when I approach to you and your company but sir when I face such type of problem in neemuch I went your highest service centre of Jabalpur motors,indore(in 2 and 3 servecing) for good and proper serveice satisfaction but sir after third seveceing at indore on 18/11/2010 but sir when I came to neemuch and went to Udaipur for my personal work my left back side wheel completely blocked in running vehicle when I contact with u.v.automobiles your authorised serveice centre in Udaipur person in charge told me free your one wheel and came to work shop when I went person said your break drum, bearing, wheel cylinder all parts of this wheel related to breaks are damaged due to ignorance in either serveicing or by company manufacturing when I said please claim this bill because it is not my fault it is your company authorized work shop fault he said your car purchased from Jabalpur motors ,indore so I don’t claim this bill you went and contact with Jabalpur motors when I approach jablapur motors serveice centre he given me excuses and not taken responsibility and when I telephonically contact with your head office receptionist gave me contact no.of serveice related incharge mobile no.his name is saurabh jain and mobile no.is 9039015300 when I call him he said me Udaipur is in other region so he wants some to resolve problem but sir I have been calling him several times but he is not resolve and taken sereiously my matter. So sir my question is why your department taken so longer time because I would know very well my vehicle is in warranty period and such type of break problems not came in approximate 10000 k.m.so sir please checked either this mistak has been done by company or Jabalpur motors workshop and compensate me to return my payment as early as possible I hope you are best company to earn customer satisfaction and taken side of your customers to growth your business and maintain your dignity. PARESH GATTANI GANESH MEDICAL CELL NO.9406612846 From: customercare@tatamotors.com [mailto:customercare@tatamotors.com] Sent: Tuesday, July 06, 2010 11:45 AM To: ganesh.paresh@gmail.com Cc: piyush.thakur@tatamotors.com Subject: MAT608531APE40115 Thank you for writing to us. We have noted the contents of your email dated 03.07.10. At the outset, we regret the inconvenience caused to you With a copy of this email, we are intimating our Regional office, Mumbai / Dealership to look into the matter on priority and revert to you at the earliest. In case of any further assistance and action plan regarding your grievances, please feel free to contact Mr. Piyush Thakur, Customer Support Manager on 9229288240. Assuring you of our best services Thanking you For Tata Motors Customer Care Team Mumbai From: Paresh gattani [mailto:ganesh.paresh@gmail.com] Sent: Saturday, July 03, 2010 4:34 PM To: CUSTOMERCARE ( TML ) Subject: fraud on your service centres HELLO SIR/MAM, I HAVE PURCHASED A NEW INDICA VISTA TERA TDI FROM SHOWROOM, JABALPUR MOTORS, INDORE ON DATE 7/06/2010 BY MY BROTHER NAME DIPESH GATTANI,34 PUSTAK BAZAR,NEEMUCH.CHASIS NO-MAT608531APE40115,ENGINE NO.-475IDTI4EZYP43099 SIR AS PER YOUR DETAIL ON FREE COUPEN FOR SERVEICING AFTER 1000 TO 1500 K.M.FIRST SERVEICING HAS BEEN PERFORMED ON TATA AUTHORISED SERVICE OUTLET IN MADHYA PRADESH ,NEEMUCH ,M.R.MOTORS (PRINTED ON YOUR SERVICE BOOK) WHEN I WENT ON M.R.MOTORS SERVICE CENTRE HE TOLD ME IN THESE COUPEN YOUR LABOUR IS FREE BUT ENGINE OIL AND OTHER ACCESSORIES REQUIRED PAYMENT I AGREE WITH THEM AND MAKE PAYMENT FOR THESE BECAUSE HE TOLD ME IF YOU REQUIRED GUARANTY FROM COMPANY YOU CHANGE YOUR ENGINE OIL AFTER 1000 K.M. I HAVE NOT KNOWLEDGE FOR SAME AND THOSE HE TOLD I ACCEPT ALL THESE BUT SIR WHEN I ENQUIREY ABOUT CHANGING ENGINE OIL AND FILTER FOR INDICA VISTA FROM JABALPUR MOTORS,INDORE HE TOLD ME CHANGING OF ENGINE OIL REQUIRED AFTER 10000 K.M. AND THIS IS ALSO PRINTED ON YOUR SERVICE BOOK IN PAGE NO.141) SO SIR PLEASE CONSIDER ALL DETAILS AND FRAUD FROM HIS SIDE BECAUSE WITHOUT ANY REQUIRENT AND COMPAY RULES HE CHANGED ENGINE OIL (COST IN RUPPESS-1347 RS.), OIL FILTER (159 RS.), FUEL FIELTER (151 RS.) FOR UNAUTHORISED EARNING SO SIR PLEASE SOLVE THESE PROBLEM EITHER TERMINATE HIS AGENCY OR REFUND MY PAYMENT OTHERWISE I TAKE PROCEDURE FOR CLAIMING THROUGH CONSUMER / CIVIL COURT. . KINDLY AND SERIOUSLY ATTENTION ON THIS MATTER SO NOBUDDY FACE PROBLEM PARESH GATTANI GANESH MEDICAL CELL NO.9406612846 PARESH GATTANI GANESH MEDICAL CELL NO.9406612846 ****************************************************************************** ************************************************************************** "This e-Mail may contain proprietary and confidential information and is sentfor the intended recipient(s) only. If, by an addressing or transmission error,this mail has been misdirected to you, you are requested to delete this mailimmediately. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail message,contents or ts attachment(s) other than by its intended recipient(s) is strictly prohibited. Any opinions expressed in this email are those of the individual and not necessarily of the organization. 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