Dear Sir, [B]Claim for Humiliation, Failure to provide Services, Mental & financial Abuse.[/B] I hold a DSL/LL Conxn of Airtel (0731-4032799) A/C #13988424. I have had many complaints regarding the QOS and have reached their Nodal Officers quite a few times and have got that resolved to satifaction at times. However, it now different altogether! On 27th Aug 2011 I have file a complaint of dead phone to which the technician visited and tried fixing, however he fixed my parallel line which i sparingly use. When I insisted to correct the frequently used line, he suggested to visit again day after and do the needful. He didn't turned up for the next 3 days, when i reached 198 i was told by the CCExec that it is resolved from our end. When I asked to reopen he gave me a new reference# and said it will be resolved with in next few days. One fine day even that line stopped functioning. After no response of my repeated reminder calls, even after submitting it to Nodal Officer, CCExec responded its on High Priority and we are working on it. One fine day even that line stopped functioning. At point of times i got a few SMSes(No Calls) from Airtel stating my reference # to be expecting it being resolved to my satisfaction(without any action), when i reached 198 Executives apologized for inconvenience and said to have recorded my request to call & confirm if its resolved. However sadly even now they are not acting on it. The same complaint was forwarded to Appellate authority, got a beautiful acknowledgement but no action. However, received the Bills regularly & calls from collection/recovery agents. The complaint opened on 27th August was resolved only by around 18-20th September 2-11. The bills sent by them however included full rental with service charge and a late fees as well. When the same was reported back, one executive called my LL (Not mobile) and said to have waived off Rs82/-(Late Fees of Rs 75/-+ST). Now they have barred the services stating the Bill is overdue (however, the issues pertaining are still open). Upon my call to unbar the same they asked to pay Rs 1200/-, without with nothing can be done! PFA the copy of complaints to Nodal Officers/Appellate Authority. From: "Manish Mudotiya" Sent: Wed, 05 Oct 2011 11:05:01 To: "appellatecentral " Cc: "121@airtel.in"<121@airtel.in>,"nodalcentral ","advbbpa@trai.gov.in","ap@trai.gov.in" Subject: Fw: REFERENCE #3020756 [|BAL|Qrc20109111109195456008|] Dear Sir/Madam This has reference to your Bill # 574825101 dated 24 Sep 2011 asking for immediate payment of total amount due Rs 1286.10 (Inclusive of late fee of Rs 75). Pls refer my mail below regarding the complaint of my telephone not working for which was not rectified to my satisfaction till date, as committed by your engineer who has visited the site. However some other guy has quick fixed the problem somehow that too after repeated calls & followups with customer care. Pls suggest if I should pay the dues as stated in the aforesaid bill, or should take up the matter with consumer forum & TRAI to whom i am copying this mail. As per the regulations, i suppose if my connection is not working I should not pay the rental at the first place there is no question of paying late fees. If your people can check & correct their mistake I will be obliged, if not i would not be hesitant to take this matter forward. Thanks & Regards From: Manish Mudotiya Mob# 91 9752515255 CC: Advisor Broadband and Policy Analysis TRAI. From: "Manish Mudotiya" Sent: Sat, 03 Sep 2011 19:19:05 To: "appellate.central@airtel.in" Subject: Fw: REFERENCE #3020756 [|BAL|Qrc20109111109195456008|] Dear Sir/Madam, This is the first time i have to escalate my problem so high,a s its not being attended to. Connection is not working since last 1 week, even now your executives, neither nodal officer has been able to provide a resolution time. Even if they provide they fail to adhere to it time and time again. This is to request you, if this problem can not be addressed or cannot be resolved please let me know, so that i can check for alternatives. Even after my continuous calls and mails, it doesn't seems to me if anybody is bothered about our problems! Pls let me know if this is what i am paying for since last 10 years...!!!!! Thanks & Regards Manish Mudotiya Mob# 91 9752515255 From: [email]nodal.central@airtel.in[/email] Sent: Thu, 01 Sep 2011 16:44:28 To: [email]mudotiya_manish@rediffmail.com[/email] Subject: Re: REFERENCE #3020756 [|BAL|Qrc20109111109195456008|] Dear Mr. Mudotiya, Thank you for writing to airtel telemedia services and giving us an opportunity to assist you. This is in reference to your email on 01/09/2011 to our nodal office regarding connection not working towards your airtel account number 13988424. We apologize for the inconvenience caused to you in this regard. We have gone through the details of your concern and we will work towards resolving the same. We have always tried to ensure that our customer's get the same feeling of quality service while transacting through any of our channels and regret the inconvenience faced. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one. We at airtel, use stringent measurement and control applications to ensure that the service you receive is error free. We appreciate your patience and look forward to a lasting relationship with you. As per our telephonic conversation, we would like to inform you that, to address your current concern related to connection not working we have forwarded the complaint to the concern department with reference number 3144812, our concern department is working on it and the same will be resolved shortly on priority basis. We seek your cooperation in this regard. It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you. We hope that we have been able to address your query suitably. Please do write in for any further assistance. Warm Regards, Rashmi Saini Nodal Office Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Click here to provide feedback [url]https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E5266D9AE32566AFD72363A9D5374447414C4E4FBC3C96C9CACBCAC83A5BBDDF2765A6E710749EE12060A1E8&refno=Qrc20109111109195456008[/url] ---------Original Message---------- From: [email]mudotiya_manish@rediffmail.com[/email] To: [email]nodal.central@airtel.in[/email] Cc: Sent: 01/09/2011 11:05:52 AM Subject: Reference #3020756 Dear Sir/Madam Pls refer to my complaint # 3020756 launched on 27th August 2011. Upon calling your representatives have informed that the same was resolved & closed without any communication/intimation to me.. AS it was not resolved to my satisfaction, i called 121 four times till date.. every time to get a new resolution date and time and assurance to handle the same on priority. Pls check & do the needful. This is the 3rd time within 2 years that i have to write to nodal officer. If this is the level of service you have to offer pls spare me. Thanks & Regards From: Manish Mudotiya Mob# 91 9752515255