From: customercare@indianrailways.gov.in Date: Fri, Oct 7, 2011 at 11:04 PM Subject: Complaint Registration Acknowledgement To: sush6100@gmail.com Sir/Madam, This is with reference to your complaint regarding Refund of tickets/Refusal. The matter is being taken up for necessary action. For all future references, your complaint Number is W/SW/SBC/000005341. Customer Care - Indian Railways This is an auto generated email notification. Do not reply to this message.