Location/place: GHAZIABAD

Name of company/service: SYMPHONY SERVICE CENTRE

I bought a hi cool cooler of SYMPHONY on 12-MAY-2012 and i was assured that the symphony will provide good services and any problem occurs will be resolved in 24hrs.
On 27-MAY-2012 pump of my coller was not working so i lodged complaint in the IVRS of SYMPHONY centre wid contact no:7930130111 and registerd my complaint i thought this will directly go to the centre and my problem will be rectified by max 28-MAY but it was preety strange whn i saw tht a complaint no “GZC-29E12002” was messaged to me on 29-MAy at 02:33 am and it stated thth this problem will be resolved wid in 24 hrs I called service centre no:-9212201458,8800091214 and they told that they are wid heavy load so this issue will be resolved on 30_MAy
when i called on 30-may the employees there gave preety irresponsible answers tht i must have called before 10 am or after 12:00 whn thr technician are there so tht they can assign the task
On 31-MAy i called again the employee named RAMA told that i must call at 01:00 pm and she will assign task again whn i called on service centre spoke to Rama she told tht now she cannot help as technician have left and i should call at 10:00am and she switched off the phone
Now its being more thn 5 days im not getting proper feedbacks again i called Mr Tyagi one of the employee he told that he will solve the issue on 1-June-2012 but whn i satrted calling him on 01-JUNE-2012 his phone is unreachable

This will be kind if Indian government gets the authorization of these fake and worst service centre cancelled

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  1. 9 years ago

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