Worst post sale service

I had bought a baby car on 25.10.2018 with order no. 171-1321561-7981157 by paying an amount of Rs.11415 which the simply a waste of money i.e not worth for the money i had paid. The product is worst and i had requested for return and refund. But nobody bothered at that time. I had kept in store room. Now atleast my baby wanted it and took out for ride, but remote is missing
i have been requesting the supplier (baybee galaxy incorpation) for the remote and he is least bothered. Even i have been trying to get it through amazon, they are are also least bothered by copying and pasting the same message in reply that i have to contact seller as i have contacted the seller many time through WhatsApp

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