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Worst customer service by Buffalo….

Location/place: New Delhi

Name of company/service: Buffalo

I bought one Buffalo Wifi Modem on 14/03/2011 with S/N:- 44072001105477 and
Model:-WBMR-HP-GN.Its not working properly
regarding I registered a complaint on 13/07/2012.Same day I got a reply that it will be collected at earliest since it carries two years onsite replacement warranty.I suppose I should get a new one since its areplacement warranty.But no one came and then I sent a reminder and again got same reply.Its almost 20 days since registered the complaint but no one has come.Please help and suggest what should I do.Due to
this my work has suffered a lot.

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