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without our request actiation of caller tune

Location/place: mira road

Name of company/service: airtel

on their on started the caller tune, when given call said system not function give call later, second day gave a call again got same reply later on it not possible to contact them nd when went to gallery they told to contact through phone where got reply that now it is more than 48hrs nothing can be done, how it is justicable if their system was having problem

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