White Substance in Rooh Afza Bottle

Location/place: Mumbai

Name of company/service: Hamdard Dawakhana (Wakf) Delhi

Sir / Madam,

A month back I had purchased a well packed bottle of Roohafza from a departmental store. After a week (unopened) I found small small white insoluble crystals which all deposited at the bottle bottom.

I thought if the sugar got freezed and stored in the outer cupboards. But when while drinking we shaked the bottle and had it we came to know that those crystals were not sugar but some insoluble material.

Do not know what to do now, therefore addressing this board to suggest the path forward.

Thanks in advance for your help and cooperation.

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