Location/place: andheri (west)
Name of company/service: whirlpool washing machin
Mrs. Nagina hasan
Subject: Late response
After the warranty got over, the machine got few major problems. I have a front door whirlpool washing machine. I Lodged a complaint on 24/05/09 the complaint number is MB0509014148 but there has been mo response from the service centre. I lodge a complaint again on 18/06/09 and the technician told me that the machine required a new front door .the technician told me that the new door would cost about Rs 2400. I ready was to pay them but after every day I called them they only told me that they were sending a technician today .this continued till the next 15 days and after 15 days they told me that they dint have a door for replacing in stock .but the door dint seem to ever come. after waiting for 15 day I called a private technician from out side he repaired the same door without replacing it and he charged only Rs 350 .after one and half month their technician came with door but I had already repaired the door, hence I sent him.
Again I had problem with my machine motor .the technician said that the motor had burned and needed to be replaced .I complained in whirlpool service centre and they lodged the complaint on 16/12/09 and gave me the complain No MB1209007756. receiving complain number, I called them 3-4 times every day but all I get are false promises .No one has till date visited single time .I was promised that the technician will come in the evening on 22/12/09.i had to cancel my other plans to attend the technician but he never showed up wasting my time.
As a working woman, I cannot be afford to waste so much of time.
After selling the machine the company has failed to provide proper service.
Please kindly see into the matter and take appropriate action.
Mrs Nagina Hasan