Location/place: ALIGARH
Name of company/service: Videocon
SIR,
I PUCHASED VIDEOCON WASHING MACHINE ON 04.01.2009 FROM AKASHDEEP ELECTRONICS APSARA MARKET, ALIGARH, MODEL K5500 DX FOR Rs.10,500/-.AT THE TIME OF PURCHASE DEALER DID NOT PROVIDE ME THE WARANTY CARD AND TOLD THAT THERE WILL BE NO PROBLEM, I AM HERE,ASSURING ON HIM I DID NOT CARE FOR WARANTY CARD,AS AND WHEN ANY PROBLEM ARISEN, ON MY SINGLE CALL HE SENT SOME ENGINEER AND SET RIGHT THE PROBLEM. BUT SINCE MAY 2009 HIS PERSON COULD NOT SET RIGHT THE PROBLEM AND ASKED ME TO REGISTER A COMPLAINT ON 0135-39404040 & 1800-30-122222, I ALSO TALKED WITH SOME TANMAY AND GOT A COMPLAINT No. Agr0510100, some person came ALONGWITH LOCAL ENGINERR AND SET THE MACHINE TEMPERARLY AND SAID THEY WILL TAKE CARE LATER ON. ON 15.12.2010 MY MACHINE STOPED WORKING I REQUEST MY LOCAL DEALER OVER PHONE, WHO REPLIED, WILL SOLVE MY PROBLEM. AGAIN I LOGDED COMPLAINT No.1101110014, ONE PERSON CAME AND SAW THE MACHINE AND SAID THERE IS SOME BIG PROBLEM, ABOUT RS. 3000/- COAST WILL COME IN REPLACEMENT OF SOME PARTS. I AGREED WITH HIM BUT TILL DATE HE HAS NOT RETURNED. IN CASE MY MACHINE IS NOT REPAIRED PROPERLY FREE OF COST I LODGE THE CASE IN CONSUMER FORUM AGAINST THE LOCAL DEALER & CHAIRMAN OF VIDEOCON WASHING MACHINE AND OTHER OFFICIALS ALSO.
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