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want to file a report agains paytm

yesterday i was adding my money to my paytm wallet unfortunately paytm declined the transaction but amount already had dedcut from my bank account …this is not the first just before this my amount also got stuck between the process nd bank refunded that in 10 days …in case of an emergency of money one have to wait when the bank willl refund their money ..coz paytm customer service is too poor nd its also very hard to talk to its executive ..i want to file a complaint against paytm for money ..as i have an emergency

my bank account no:726910110001838

ifsc code:BKID0007269

REGARDS

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