Name of company/service: Voltas AC
Due to the problem mentioned below. My inverter & My computer is burnt & it’s a huge loss & still the compaint is not resulved. i wrote to all the area managers & directors of Voltas by taking their email IDs from their website but no reply is received till now since 9 days.
Please look into the matter & get my issue resolved & please tell me who will pay for the loss & what should i do to recover from this loss.
Thanks & Regards,
—– Forwarded Message —–
From: Pramod Kumar
To: “[email protected]” ; “[email protected]” ; “[email protected]” ; “[email protected]” ; “[email protected]”
Cc: “[email protected]” ; Voltas
Sent: Saturday, June 2, 2012 5:37 PM
Subject: Fw: Warranty / Service Request::CUSTOMER REVERT
Please take the Voltas Windows AC with Serial No. 4011013A12A005292 purchased on 4th April 2012 as this AC has the problem from the first day & now i am fed up. Please take the AC & return the amount back as i don’t want to use Voltas product any more as this is my first and worst exp with voltas. I compaint about the problem on 29th May 2012 & still there is no progress on the same.
Please revert back to me & let me know what details you need to take your voltas product back.
Thanks & Regards,
—– Forwarded Message —–
To: Pramod Kumar
Sent: Saturday, June 2, 2012 10:59 AM
Subject: Warranty / Service Request::CUSTOMER REVERT
Thank You for Contacting Voltas. We regret for the inconvenience caused to you.
It’s our endeavor to assist customers in best possible way always. We have forwarded your concern/request to the relevant team and same will be addressed at the earliest.
Appreciate your patience and support in this regards.
Please feel free to call us on 1800 425 45555, 1800266 4555 or SMS to 56677. Our Customer Care Executive will be glad to assist you. You can also write to us on [email protected]
Please visit our website [url=http://www.voltasac.com]TATA VOLTAS[/url] for more information.
From: Pramod Kumar [mailto:[email protected]]
Sent: Saturday, June 02, 2012 8:08 AM
To: Voltas; Voltas
Subject: Warranty / Service Request::
Customer Name: Pramod Kumar
Customer Address: H.No.-572P, Sector-21D Faridabad-121001
Postal Code: 121001
Contact No: 9953683634
E-mail: [email protected]
Model Description: Voltas Air Conditioner 1.5 Ton Window Vertis Xitc
Date of Purchase: 04/04/2012
Serial No: 4011013A12A005292
Nature of Problem: Hi there, i am waiting for your technician since 4 days but no response. infact i called voltas 4-5 times they every time says technician will visit today for sure. Please refer chain mail below & let me know what i need to do if i need to return the AC to Voltas. I am not happy with our service. Please take your AC & refudn my amount. i will prefer Career or General as they have best services for customers. Thanks Pramod 9953683634 Thanks & Regards, Pramod Kumar From: Voltas To: Pramod Kumar Sent: Tuesday, May 29, 2012 1:03 PM Subject: Warranty / Service Request::Customer Revert Dear sir, Thank you for contacting Voltas. We are really very sorry for the inconvenience caused to you. We have logged a complaint for the same, complaint number 12MY2903199. Sir, the call will be attended within 24 hrs however due to heavy work load , it might get little delayed. But we will definitely try to resolve it at the earliest. Please feel free to contact us Regards, Niranjan Voltas Team Customer Care (24×7) – 1800 425 4555 ,1800 266 4555 or SMS to 56677 From: Pramod Kumar [mailto:[email protected]] Sent: Tuesday, May 29, 2012 9:45 AM To: Voltas; Voltas Subject: Warranty / Service Request:: Details Customer Name: Pramod Kumar Customer Address: H.No.-572P, Sector-21D Faridabad Postal Code: 121001 Contact No: 9953683634 E-mail: [email protected] Model Description: Voltas Windows AC 1.5 Tons Date of Purchase: 04/04/2012 Serial No: 4011013A12A005292 Nature of Problem: Whenever i switch on the main power current flows in all other switches (Plugs) automatically even though other switches (Plugs) are turned off & even in AC body current is flowing. Thanks Voltasac Team
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