Name of company/service: vodafone
I am a Vodafone subscriber and my mobile number is 9811068370 (Prepaid). I feel cheated by Vodafone because I had been charged over Rs 200 for a service which I had never activated or used. There is a daily deduction of charges from my Balance and I have contacted your pathetic helpdesk yes PATHETIC bcoz more than a customer care it is a customer harassment. I have been complaining about these unnecessary and absolutely fake charges that is being continuously deducted from my account. I have got to know from customer care representatives that this is a charge for portalnmms. This is a service which I have never heard or activated or used and even don’t know anything about. They have asked me to send a message DCT VL to 144 which I did many times to deactivate the service. But still I am being charged for a non-sense service which I don’t even know what it is??????????
Is this the way Vodafone earn revenues by Cheating the customers and charging them fraudulently.
I want to claim for both monetary damages as well as for mental trauma and disturbance that I have gone through.