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VODAFONE CHEATING WITH CUSTOMER

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Location/place: NEW DELHI UTTAM NAGAR

Name of company/service: VODAFONE

Dear Sir,

I want to inform you that I converted my Vodafone prepaid no to postpaid no after confirmation by Vodafone customer care executive, offer provided me is : If I change my Vodafone prepaid no to postpaid no then Vodafone will give me free life time calling on any one Vodafone no absolutely free of cost on youth plan rs 149+service tax applicable.
and I asked many times to Vodafone CCE for is there any hidden charges and term and condition ? Vodafone CCE Told me that Sir, This facility is absolutely free for our selected customer and there is no any hidden cost and terms condition this is absolutely free you are purchasing direct Vodafone customer care center.

This was confirmed by Vodafone customer care executive on that time in jan-2012. Then I Converted my no prepaid to postpaid, And customer care executive again told me that this facility only for our selected customer so you are our selected customer so Vodafone providing you unlimited calling on any one Vodafone no for life time free there will be no extra charges and hidden charges. if you convert it today and CCE confirmed me many times this is free for life.
After 9 month Vodafone sent me sms for Vodafone will charge extra rs 49 per month for this facility. I told many time nodal officer and customer care and also chief executive officer India Vodafone.

one time Vodafone nodal office accepted Vodafone fault and reimburse me my one month bill I have all the proofs/mail copies.

Now Vodafone saying we cant help you in this matter..

Sir Vodafone harnessed me many times so there for finally i am lodging my complaint.

please look into the matter and resolve the problem as soon as possible.

Thanks & Regards

Santosh Kumar
Vodafone No. 09873 679 689
E-170/3 OM VIHAR PHASE-5 UTTAM NAGAR NEW DELHI-110059

Comments

7 responses to “VODAFONE CHEATING WITH CUSTOMER”

  1. VODAFONE Avatar
    VODAFONE

    Dear Customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    VODAFONE.

  2. Siddhant Gupta Avatar
    Siddhant Gupta

    Sir
    I am also facing a similar problem.
    I purchased a new vodafone postpaid number about 6months ago.
    I had got a call from vodafone that i am a selected customer and i will be getting 300 local and std minutes and 200 local and std messages monthly at a cost of 199+ taxes along with the service of fnf to one number which they said would be free for lifetime. After confirming the same with the vodafone executive i was made to believe that one number would be free for mefor lifetime and there will be np extra charges.
    Everything was going well but last month (october2012) i received a message from vodafone that i will be charged rs. 49/month from the following bill cycls for fnf service and when i tried contacting the vodafone customer care executive they said that they can not help as this is the policy of the company. I am really shocked and grieved with this behaviour and harrassment at the hands of my favpurite telecom service provider and i am even thinking of porting my numbers to sone other network where i can atleast get wgat i am promised.

  3. Siddhant Gupta Avatar
    Siddhant Gupta

    My vodafone number is 9999798075
    Address b-2/39-b, keshav puram, delhi -110035

    I request you to please look into this umatter at the earliest.

  4. Vodafone India Avatar
    Vodafone India

    Hello Siddhant Gupta,

    Thanks for writing to us. Please be assured that we are working on your concern and one of our executives will get in touch with you in 24 working hours.

    Kind Regards,
    Vodafone Customer Care, Delhi & NCR

  5. Siddhant Gupta Avatar
    Siddhant Gupta

    Waiting for an action from your side at the earliest, i.e.. Before the first date of my bill cycle so that no extra charges are imposed in my bill for the month of november.

    Regards
    Siddhant Gupta- 9999798075

  6. Siddhant Gupta Avatar
    Siddhant Gupta

    My email id- [email protected]

  7. Siddhant Gupta Avatar
    Siddhant Gupta

    I am really disappointed with vodafone and its fake efforts to satisfy their long time loyal customers. I regret to inform all those who plan to associate with vodafone in the future, that they could not find any solution to my problem and customer executive told me plainly that i would have to pay rs. 49per month extra if i want to continue the fnf service. Even when i told her that i was promised one free number calling for lifetime at the time of purchasing the number. I am very disappointed and hurt by vodafone’s indifference towards its loyal customers.

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