Location/place: NEW DELHI UTTAM NAGAR
Name of company/service: VODAFONE
I want to inform you that I converted my Vodafone prepaid no to postpaid no after confirmation by Vodafone customer care executive, offer provided me is : If I change my Vodafone prepaid no to postpaid no then Vodafone will give me free life time calling on any one Vodafone no absolutely free of cost on youth plan rs 149+service tax applicable.
and I asked many times to Vodafone CCE for is there any hidden charges and term and condition ? Vodafone CCE Told me that Sir, This facility is absolutely free for our selected customer and there is no any hidden cost and terms condition this is absolutely free you are purchasing direct Vodafone customer care center.
This was confirmed by Vodafone customer care executive on that time in jan-2012. Then I Converted my no prepaid to postpaid, And customer care executive again told me that this facility only for our selected customer so you are our selected customer so Vodafone providing you unlimited calling on any one Vodafone no for life time free there will be no extra charges and hidden charges. if you convert it today and CCE confirmed me many times this is free for life.
After 9 month Vodafone sent me sms for Vodafone will charge extra rs 49 per month for this facility. I told many time nodal officer and customer care and also chief executive officer India Vodafone.
one time Vodafone nodal office accepted Vodafone fault and reimburse me my one month bill I have all the proofs/mail copies.
Now Vodafone saying we cant help you in this matter..
Sir Vodafone harnessed me many times so there for finally i am lodging my complaint.
please look into the matter and resolve the problem as soon as possible.
Thanks & Regards
Vodafone No. 09873 679 689
E-170/3 OM VIHAR PHASE-5 UTTAM NAGAR NEW DELHI-110059