Videocon Refrigerator not working while purchase

Location/place: GHAZIABAD

Name of company/service: ELECTRIC POINT

I purchase Videocon Refrigerator from Electric Point,86,Navyug market,Ghaziabad
not the company nor the seller has been send the engineer for not cooling the freeze.many time complain has been place vide complain no.gha 0206120475 dt.2.6.12,gha 1106120110 dt.11.6.12,gha 1406120532 dt.16.6.12 bill no.971 dt.18.3.2012 from Electric Point model no. vfp-234 solve the problem.