Name of company/service: videocon
We have purchased single door Fridge form videcon company which is in my fater name jayadeva H D & Fridge which is under warranty period . It was purchased on 02/04/2009 and warranty period is for 7 years ( 1 year for others & 6 years for the Fridge compressor when we contacted customer-care of videocon they told that service charge is Rs:250+ 12.3% service tax & for the Gas filling its 500+ Tax . But when the service engineering for the Shreya Tekniks which is in bangalore Add :No: 414, 20th main , 1st block rajajinagar Blore :560010 Ph 080-23523926 Mob:8884570656 (videocon authorized service centre in bangalore) he came & checked the fridge & told the compressor is dead short & need to replace with new one as it was under warenty it will be done free but they told that service charge is Rs 450+ tax & for the gas filling its Rs:1800+ tax. when i again enquired the videocon they told its 250+ tax & for gas filling its 500+ tax but the authorized dealer is charging more then the company what specified & i have tried to contact the customer care of the company but none of the company person is responding to resolve the issue for which i have taken this step to get the issue resolved at the earliest as it is still under warranty period.
They have taken Rs 300/- for service charge & they have not replaced the compressor which is under warranty.