Name of company/service: videocon
I had unfortunately purchased a Videocon Split A/C 1.5 T in Apr 2010 from Sadana Electronics Lucknow..
After a little over 1 year the cooling completely stopped in July 2011. I lodged a complaint and the service centre person came and took it away to the service centre for repair and charged me 2550/- . However the same problem arised after 2 days of the initial repair for which they again took away the outer and inner units separately and again billed me for 2550/- ( they said they are changing some tubes both the times and charged me 2550/- each time totaling 5100/-).
This year 15 days ago the cooling again stopped and again on my complaint the service engineer came and very conveniently said that the same problem has again arrived and gave me a rough estimate of 3000/- before charging 350/- as the visiting charge. NOW… the question in totality is whether the Videocon AC as a product is a failure so that within two years I have to spend over 8000/- and still after just 2 years it again is not working or the Service centre is highly incompetent that they are not able to fix a problem , as the same problem arises 2 times in a span of 1 week last year and again this year and each time Iam supposed to pay for that. Just imagine I have to pay as repair over 30% of the cost of my new AC in 26 months of buying it and bear all the inconvenience and hassles associated with it.
On top of this I am also at the receiving end of the highly unprofessional behavior of the service centre staff who never came at their committed date , leave alone time, and I have to follow up to them with various phone calls .
I am fed up of this poor service and the poor quality of this brand new A/C.
I demand a replacement instead of this A/C as I have faced enough problems and the engineers have only wasted my time and money and the problem still remains and even some new problems have been created.