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very very pathetic services

Location/place: gurgaon

Name of company/service: idea

i am using an idea number(9990625464) for the past 3 years i had just bought a blackberry before buying it i had called idea to check if their blackberry services work ,i told that they do . so on the 10th of jan at 1:00 am i got my services activated for which an amount of rupees 399 was deducted from my account , till date my services do not work i have already mailed idea once talk to their customer support , complaint department and also went the customer care center then i was also told by the blackberry helpline of idea that these services would not work so i should get by balance refunded i again called them again and again but even after 20 days my balance is not refunded . i want some action against them

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