Very poor service

Location/place: Nashik Road Nashik -Maharashtra

Name of company/service: Samsung

Dear Sir,

I Dr Sujata Magdum nee Mali, purchased a SAMSUNG handset from Mobile Stores Ltd. on 16th May 2012 of Model GT S5360 TKAINS with IMEI no. 359462048933583. While purchasing I paid for extended warranty & mobile secure.

From last one month i.e. in June this handset was turning off automatically. I requested Mobiles Stores executive regarding the problem and in this context I was asked to format the handset. This was done thrice but the problem remained unsolved. Finally on 4th July in the evening the Mobile store executive said that the problem is with PBS of the handset and so it should be send to the company. I will be able to get my handset back on 10th July. For this I handed over the handset to him and told him that I shall collect it on 11th July so that they could verify its working status. Today in the morning when I went to collect my handset I was again informed that the problem is not rectiifed.Neither they have bother to give me handset for time being use. Moreover when I asked them to give me receipt of compliant lodged with them they handed over the receipt dated 11th July. In this respect I would like to bring to your kind notice that the people in the store are highly non-co-operative. This has forced me to place a complain with you. Now I request your kind self to rectify my problem or otherwise I will have to approach the consumer forum.

I hope you understand the severity of my case. Hoping for a positive response

Dr Sujata Magdum

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