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Upsrtc online reservation cancellation amount still hold

Hi,

I had cancel the booking of online reservation from UPSRTC before last week Dated 8-June-2018. as i have called to customer care 3-4 times of UPSRTC, they assure me the refundable amount would be back in 7 to 10 days of cancellation ticket. but still i am not getting any refundable amount from UPSRTC.
My Ticket no is- 10453582
Cancellation voucher no is – 10453946
Kindly do the needful in urgency.

Br// Jackson lal

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