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Unwanted Paid Service got Activated on my Mobile Automatically

Location/place: Hyderabad

Name of company/service: Vodafone

Hi
Recently on 22-May-2012 I took a new sim card from Vodafone (Mobile No: 8142535635). By default there a flash message service activated which I got deactivated immediately on day-2.

I took this new sim just for a back up of my primary Airtel number in case sometimes network issue or balance in my mobile.

Everything was fine till 06-Jun-2012 morning. In the afternoon on 06-Jun-2012 I was sitting in office and my phone was idle at my desk. I received 2 sms one after another. First message read

“Hi! Your request for activation of Vodafone Mirchi Mobile has been received. We wil get back to you once your subscription is confirmed”

And then the 2nd SMS stating “Your subscription to Radio Mirchi pack has been activated on your account and Rs 7 has been charged.”

I called customer care on 111 immediately and asked the executive “Ram” how come a service has been activated on my mobile without me touching the phone since morning. He did not agree to this and said you only have initiated it and advised me to visit the Vodafone service centre. I lodged a complaint to him. (Complain no 337348486)

I did same in the evening and visited the Service Centre located in Madhapur, Near Image Hospital. Service centre executive, “Chaitanya” lodged my complain and created a service request (SR No: 1376563452) to refund the money. He also deactivated this service.

Next day on 07-Jun-2012 again the same story was repeated. I again received same 2 SMS’s and again 7 Rs got deducted from my account for same “Mirchi Mobile” service.

I again called customer care on 111 and lodged another complaint (Complain No: 1376563452) to executive “Merry”. In the evening I again visited the service centre the same executive “Chaitanya” created one more service request (S.R. No: 337963905) and promised me that this wont happen again and my money will be refunded to my account.

I want Vodafone to look into this issue seriously and return my money immediately else I will visit the Trai and Consumer forum for a legal case against the company.

I also want to warn the Vodafone users to be aware of malpractices of this company.

Arun
Victim of Vodafone Service
8142535635

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