UNWANTED ACTIVATION OF VALUE ADDED SERVICES

Location/place: GURGAON

Name of company/service: IDEA CELLULAR

I AM USING IDEA PRE-PAID CONNECTION. I AM SUFFERING FROM A LOT OF UNWANTED CALLS RELATED TO VALUE ADDED SARVICES. A LOT OF CALLS ARE MADE TO MY NUMBER 9911111498 FOR PROVIDING VARIOUS UNWANTED SERVICES AND ASK FOR SUBSCRIBING THE SERVICE BY PRESSING ANY NUMBER KEY OF MOBILE KEYPAD. I DON’T KNOW BY WHAT MEANS THEY SUBSCRIBED A VALUE ADDED SERVICE TO MY NUMBER DUE TO WHICH AUTOMATIC DIDUCTION WAS MADE TO MY BALANCE FOR EVERY WEEK. WHEN I CAME TO KNOW ABOUT ALL THIS I CALLED CUSTOMER CARE(12345) AND MADE COMPLAINT THAT I HAVE NOT SUBSCRIBED ANY SUCH SERVICES THEN WHY YOU HAVE SUBSCRIBED IT TO MY NUMBER. THEY REPLIED THAT YOU HAD MADE REPLY TO THE CALL SPECIALLY FOR VALUE ADDED SERVICES(VAS) BY SELECTING THE OPTION YOU WERE PROVIDED. IN REALITY I DON’T KNOW WHEN I REPLIED TO SUCH CALLS. SO I ASKED THE CUTOMER CARE TO PLEASE UNSUBSCRIBE THE RESPECTED VALUE ADDED SERVICE. CUSTOMER EXECUTIVE TOLD ME THAT YOUR VALUE ADDED SERVICE HAS BEEN UNSUBSCRIBED AND YOU WOULD NOT BE CHARGED AGAIN IN FUTURE. BUT AFTER 1 MONTH AGAIN THE SAME SERVICE HAS BEEN ACTIVATED TO MY NUMBER WITHOUT MY PERMISSION. WHEN I CALLED CUSTOMER CARE THEY REPLIED IN SAME OLD MANNNER THAT YOU HAVE MADE REPLY TO VALUE ADDED SERVICE CALL FOR SUBSCRIPTION DUE TO WHICH THE FOLLOWING SERVICE HAS BEEN STARTED ON YOUR NUMBER. I WANT CONSUMER FORUM TO LOOK INTO THIS MATTER AS IDEA TELECOM SERVICES IS JUST MAKING PEOPLE FOOL BY ACTIVATING VARIOUS UNWANTED SERVICES AND IN RETURN DEDUCTING THE BALANCE.