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UNNECESSARY HARASSMENT TO SPICEJET SG 221 FLIGHT PASSENGERS FOR 24 HOURS

Location/place: MOHALI

Name of company/service: SPICEJET

KIND ATTENTION SHRI SANJAY AGGARWAL, CHIEF EXECUTIVE OFFICER, SPICEJET

DEAR SIR,

I WISH TO LET YOU INFORM OF THE INSIDE POSITION OF YOUR AIRLINE, THE SO CALLED PREFERRED AIRLINE FOR RELIABILITY WHO CLAIM TO LISTEN TO THE NEEDS OF CUSTOMERS.

MY SON, SAURABH, AGED 20, GOT A JOB IN A MULTINATIONAL COMPANY AT VIZAG, WAS TO REPORT FOR DUTY ON 14TH JUNE, 2010.

AS THE TIME WAS TOO SHORT AND TRAIN BOOKING WAS NOT POSSIBLE DUE TO HEAVY SUMMER RUSH, I BOOKED AN AIR TICKET FOR HIM. UNLUCKILY I PREFERRED HIM TO TRAVEL BY SPICEJET ON THE ADVISE OF SOME FRIEND. HIS TICKET WAS BOOKED AS PER DETAILS BELOW:

PNR NO. A2GSBC
FLIGHT NO. SG 221 FROM DELHI TO VIZAG VIA HYDERABAD
DEPARTURE TIME 3.25PM DELHI AIRPORT
ARRIVAL TIME 7.05PM VIZAG AIRPORT
FAIR APPROX. RS. 9200/-

A DAY BEFORE THE JOURNEY DAY WE GOT A MESSAGE FROM SPICEJET THAT LOOKING TO THE HEAVY RUSH AT AIRPORT, THE PASSENGER IS TO REPORT TWO HOURS BEFORE START OF JOURNEY. THEREFORE NOT TAKING ANY CHANCE I BOOKED A TAXI FOR MY SON WHICH LEFT MOHALI AT 7.30 AM AND REACHED DELHI AIRPORT AT 12.30PM.

AFTER ALL THE FORMALITIES WERE OVER, MY SON BOARDED THE PLANE AT 3.15 PM. THE FLIGHT REACHED HYDERABAD AT 6.30 PM. ON REACHING HYDERABAD THE PASSENGERS WERE TOLD THAT DUE TO SOME TECHNICAL SNAG IN RIGHT ENGINE OF THE PLANE, A MINOR REPAIR IS TO BE DONE AND THE PLANE WILL BE LATE BY 30 TO 45 MINUTES.

THE PASSENGERS WERE KEPT WAITING ONLY TO KNOW AFTER 45 MINUTES THAT THE FAULT WAS NOT CORRECTED AND IT WILL TAKE ANOTHER 30 MINUTES.

AT 8.30 PM PASSENGERS WERE TOLD THAT THE FAULT HAD BEEN REPAIRED AND THE PLANE WILL PROCEED FOR VIZAG SHORTLY. MY SON WHO WAS IN CONSTANT TOUCH WITH THE DIRECTOR, HR OF HIS COMPANY AND WITH US AT MOHALI, TOLD THAT THE PLANE IS GOING TO START SOON. THE DIRECTOR WAS KIND ENOUGH TO SEND OFFICIAL VEHICLE FOR HIM AT VIZAG AIRPORT WHO HAD TO RETURN AFTER TWO HOURS WAITING.

BUT TO THE DISAPPOINTMENT OF ALL THE PASSENGERS, AGAIN A MESSAGE WAS GIVEN AT 9.00 PM THAT THE TECHNICAL SNAG COULD NOT BE REPAIRED AND NOW ALL THE PASSENGERS WILL LEAVE IN THE MORNING BY ANOTHER FLIGHT AT 8AM.

ALL THE PASSENGERS WERE CHECKED IN A NEARBY HOTEL. MY SON WAS IN BIG TENSION FOR TWO REASONS, BEING HIS FIRST JOURNEY BY AIR AND NEXT DAY BEING HIS FIRST DAY OF THE CAREER. HE AS WELL AS WE AT HOME COULD NOT SLEEP FOR THE WHOLE NIGHT DUE TO TENSION.

NEXT DAY MORNING, MY SON AS WELL AS OTHER PASSENGERS GOT READY AT 8AM ONLY TO KNOW FROM SPICEJET STAFF THAT THE FLIGHT WILL GO AT 3PM.

THE ENTIRE STAFF OF SPICEJET MADE FOOL OF ALL THE PASSENGERS FOR THE WHOLE DAY. FINALLY ALL THE
PASSENGERS WERE SENT BY 14TH JUNE FLIGHT COMING FROM DELHI AT 6PM WHICH LEFT HYDERABAD AT 6.30 PM AND REACHED VIZAG AT 7.30 PM, I.E AFTER A DELAY OF MORE THAN 24 HOURS.

NOW THE CONCLUSION OF ALL THIS DRAMA AND AN UNDECLARED HIJACKING OF PASSENGERS FOR MORE THAN 24 HOURS.

PLEASE LET ME AND ALL THE PASSENGERS KNOW THAT WHY THE PLANE WAS SENT FROM DELHI WITHOUT A PROPER CHECK UP. IT MEANS YOU ARE PLAYING WITH LIVES OF INNOCENT PASSENGERS WHO PAY EXORBITANT FARES JUST TO AVOID JOURNEY TIME.

WHAT WAS THE ARRANGEMENT AT HYDERABAD AIRPORT FOR REMOVAL OF TECHNICAL SNAG. IT SEEMS FROM THE CHANGING STATEMENTS OF YOUR STAFF THAT THEY WERE NOT TRAINED ENOUGH, AGAIN MAKING FOOL OF PASSENGERS.

WHY NO ALTERNATE ARRANGEMENT WAS MADE TO SEND THE PASSENGERS IN THE MORNING. THE PASSENGERS WERE KEPT WAITING FOR 24 HOURS FOR NEXT DAY SPICEJET FLIGHT. THIS IS A CLEAR INDICATION OF MALAFIDE INTENTION OF AIRLINE WITH A CLEAR MOTIVE OF SAVING MONEY AT THE COST OF MENTAL HARRASSMENT TO PASSENGERS.

THE PASSENGERS WHO BOARDED AT DELHI AIRPORT AT 3PM ON 13TH JUNE REACHED VIJAG AT 7.35PM ON 14TH JUNE
AFTER A DELAY OF 24 HOURS. WHAT IS THE ACTION TO BE TAKEN BY SPICEJET AUTHORITIES AGAIN AIRLINE STAFF
WHO KEPT ON TELLING LIES TO PASSENGERS.

THOUGH ANY KIND OF EXCUSES MAY NOT BE ABLE TO SATISFY THE HARRASSED PASSENGERS, MY SUGGESSTION TO YOUR GOODSELF IS TO :

REFUND FARE TO ALL THE PASSENGERS.
COMPENSATE REASONABLY TO ALL THOSE PASSENGERS WHO WERE PUT TO LIFETIME UNFORGETABLE HARASSMENT.
APOLOGIZE PUBLICLY IN PRINT AND ELECTRONIC MEDIA BEFORE COMPLAINTS BY OTHER PASSENGERS POUR IN.

IN THE END I SUGGEST THAT BEFORE TAKING ANY DECISION, PLEASE THINK IF YOU WERE ONE AMONG THE PASSENGERS, WHAT COULD BE YOUR ACTION IN THE MATTER.

SINCERELY YOURS,

VINOD KUMAR BHARDWAJ,
HL-497, PHASE 9,
SECTOR 63 D,
MOHALI-160062

M: 098150 11707
PH: 0172 4003707
EMAIL: [email protected]

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