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Unnecessary charging for bills
Location/place: Duttapukur West Bengal
Name of company/service: Tata Docomo
I was using tata docomo ( 9230167659). I asked the company to stop my service after paying last bill. But they have continued. I never used the docomo connection after paying my last bill. Now they are day by day increasing the bill and threatening me to pay. Their customer care executive is threatening me to take legal actions. Why I pay when I have not used? I have asked them to stop my connection but they are saying that they took some time to take action. Is it my fault? why should I pay? Kindly help.
Comments
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English
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हिन्दी
मराठी
ਪੰਜਾਬੀ
Dear customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,
We tried to speak to you personally on your number to understand your concerns regarding the billing issue. However, we are unable to contact you, since your call was not responded.
Hence, we would like to inform you that as per our records we haven¿t found any cancellation request and request you to kindly provide us the same which will assist us in doing the needful.
Thanks and Regards,
Customer Care
Tata Docomo.