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Unauthorised deduction from my Prepaid mobile account

Location/place: Agra

Name of company/service: Airtel

My name is Ruchi Singh, an Airtel customer having cell no. 9897685856. From past 10 days I have been experiencing unauthorized deductions from my account. On 8/07/12 Rs. 99, on 13/07 Rs. 35 and on 15/07/12 Rs. 40 was deducted from my account. On talking to customer care people I was told that I have downloaded some games or applications, whereas no such download has been done by me.
I also dropped a mail to airtel on [email protected], [email protected] but there was no response from their side.
Kindly instruct the company to look into the matter and credit the deducted amount in my account.

Thanks
Ruchi Singh

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