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TV Channels were suspended even after collecting the money

Location/place: Bangalore

Name of company/service: Reliance Communications Limited

I have paid Rs 4900/- towards Dimond 12 pack (offer ID : 40200106) which comes with One regional pack telugu free for 12 months. Now after 2 months the company suspended my regional pack and customer service is not able to activate it back and every time they are asking me to call back after an hour or 24 hours.
Payment Receipt No: AMIP22108069
Customer Name : BANU PRAKASH
Smart Card no : 200751484759
Transaction reference no: 19347713
Payment date: 2012-05-15
Payment amount: 4900
Authorization code: MHCC2738065453

Thanks,
Bhanu

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