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Truck Claim not Senction in 1.6yr [Ex Servicemen, Indian Army]

Location/place: Mumbai

Name of company/service: Indian Army

On 4th April 2011, I have submited the Truck Claim sum of Amount 48,500 in Arty Static Workshop,Devalali Camp.

It has not been yet approved by the Indian Army.
I tried many times to call the concern Clerk. But he did not gave me an appropriate answer.
He kept me on hold for almost 1.4yrs.

kindly open a ticket for me.

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