Location/place: Durga Vihar New Delhi
Name of company/service: Tikona
Myself Appurv Gupta,Application Number 50000022512509. I live in Delhi, Durga Vihar. On 2nd of August 2012,I requested for demo at my home.Next day,your Sales Guy Kailash ,Sales executive id 500026206,mobile number 9910259778 came to my house and said Its difficult to show you demo here but you can start your connection and it will work fine at your place.
I have given him Rs.2800 Cash and he said Installation Engineer will come in next 5 hours.Although your installation engineer never came in 5 hours but After waiting for around 5 days and 18 hours ..this installation Engineer Mr. Ramesh mobile number 9654415540 Came to my house and said “Sir,this place is not feasible for tikona installation.”
He had given me Service work order cum installation report and Said your money will be refunded in next 3 days.
Work order number is 2571390.
Service id is 1107069528.
After waiting for full 3 days..I called on service center and this energetic guy told me that we haven’t received any request for money refund and it will take around 10days for installation engineer to let us know about your situation(is he living on some other planet) and 15 days to send the cheque at your place( We are living in this 4G era and 15 days to transfer amount from delhi to delhi..I am amazed with your speed.)
Its my sincere request to please resolve this issue as soon as possible and refund my money.and if you want me to take some action against you and follow law and also do let me know…Although your database should retrieve all the information from my application number but your database is so good that i have to tell everything ..everytime..(kudos to all the software engineer for making this wonderful software) so FYI my id is “[email protected]” .Do resolve this issue asap.
Waiting for quick reply.