Tikona Broadband Disconnection

Jun 21, 2012

—

Location/place: Gurgaon

Name of company/service: Tikonna Broadband

Hi,

I had a Tikona Broadband connection vide UserID:1105853755. I applied for a disconnection of the broadband service on 28th March 2012 vide Tikona Request Number: 1-2254156852. The Tikona service people visited my place on 29th March and took away their equipments and wires etc. The bill however has not stopped. I am entitled to a refund of around INR 2500 as they were not able to provide the wireless router for which I had paid them for. I have an email from Tikona wherein they agree that they will refund the money. Despite repeated emails I have not received any traction on this matter.

Please help!!!

Regards,
Naveen Mittal
+989811867859

Comments

2 responses to “Tikona Broadband Disconnection”

Tikona Services

June 22, 2012

“Hello Sir

We thank you for your mail.

We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep you? our customers? satisfied. After all you are the reason and the very purpose of our existence. However, we realize that it is not possible for a brand to stay true to every customer’s expectations. But as we said, we will do our utmost.

Please be patient and help us serve you better.

Thank You,
Tikona Services”
Tikona Services

July 26, 2012

“Dear Mr. Mittal,

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.

As per our conversation with you on 14th July 2012, we would like to informed that your FNF will be concluded within 30 working days.

Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you””

Regards,
Tikona services.”

Tikona Broadband Disconnection

Comments

2 responses to “Tikona Broadband Disconnection”

Leave a Reply