Name of company/service: redbus.in
Myself Ajit Kadam, had booked two tickets from redbus.com via internet, boarding from kudal to sion (mumbai)(Ticket No. TE6G27459862) for the 1st of June at 10.30p.m. The fare I had paid, was for volvo bus supported by M/S Paulo travels AC sleeper for Rs.2600 (Two seats: no. 9 & 10).
But, at site of boarding insteading of a volvo bus, a local normal Krishna travel’s Bus (no. MH11 T 9584) arrived.
On demanding an explanation for this discrepancy from Kudal Paulo traveller’s agent(Mr. Shinde) and the Bus driver, they said that they always send this (Krishna travels) bus on behalf of Paulo from kudal, since they have tie-ups with Krishna travels.
The services offered in the bus were really pathetic. The air condition was hardly on and the condition of the bus was below standard. The travel in it became intolerable. The driver was merciless to the request of the travellers and hardly stopped the bus in midway. All the passengers started shouting and the whole night was almost sleepless. The trauma suffered during the travel is really inexplicable.
We are lucky to reach the destination.