Name of company/service: Hewlett Packard
The Officer In Charge
Consumer Forum India
I would like to inform you that my name is Swapan Banerjee & I’m holding an HP Pavilion DV4-1211TU.Batch number is: CND91257R3.There was a problem in my laptop from last 1month.Some horizontal lines were coming under the LCD.That’s why I deposited it at the service center named “Digital Care Private Limited” in Kolkata.(88A,Sarat Bose Road,Kolkata-700006).My token number is 6066.In the name of Swapan Banerjee.I deposited it at the service centre on 29/03/10.After few days I got a call from their end that the problem is solved & I can collect my Laptop anytime I want.Then on Saturday 3/04/10 I went to the service center to collect my product I checked it,the problem for which I submitted it it was ok.But they made some physical damages to the facial.I told them they told me they will do some touch up work for that particular portion I opposed to take that granted However some of them was also partially telling me they haven’t done any mistake the damage was may be already there which they overlooked at the time of receiving that.
I want a solution from HP & as a penalty of this harassment & mean behavior of your companies’ franchise I need a brand new facial for my laptop for my whole laptop body otherwise I’ll complain to the consumer forum & complain against your company warranty norms violation & as well as against that particular franchise.
I hope I’ll receive a solution regarding my above stated problem as early as possible.
MY CONTACT DETAILS:
9,Yogi Para Lane
Thanking You Swapan Banerjee