Location/place: Varanasi
Name of company/service: HCL infosys
From the very beginning, .it had problem of using GPRS as the internet was not working without WIFI. Thereafter, I identified several other factors the tab was coming across like, getting hot during on-call and charging, sudden power off of tab, network issue, software issues
I tried to talk to the HCL customer care person where nobody takes up the call after trying for several times. Being seemingly fed up, I tried to search HCL service centre nearby to my locality and found a single service centre in entire Varanasi Anyhow I took the TAB to the particular service centre. The service centre had two persons, I was provided treatment like I have committed a mistake by taking the Tab to the service centre. They could not identify any problem with the TAB.
Now, the gravity of the problem has magnified as I can not simply use theproduct. It has become useless with loss of most of the functions. Tried to contact HCL customer service over mail who, in the trailing mails, advised me to give spare time even after a month also they are answering the same. BUT I took the TAB to the service centre again and The service centre was over crowded with sheerly dissatisfied people by HCL products as well as service. I was amazed to behold and wonder that I have committed a big mistake buying a HCL TAB rather a lower variety of reputed brand at the same cost would have been a better choice.
Sir, it is truly absurd that how HCL will survive in future. They may have sold lakhs of TABs sets owing to cheap price which is the only catch line of Tab, but experiencing their pathetic product and service quality, I have no dint of doubt that this kind of company can not sustain in the longer run if not changed structure and culture drastically.
I do not expect Tab to be changed for my mail, I should not either. What I can expect is that they should behave properly with the customer, replace a faulty product so that the overall experience of the customer remains good. Selling poor quality products superfluously demonstrating as good quality products at cheap prices is nothing but openly cheating the customer.
Henceforth, You’re requested to take necessary action against the above. As this is very shameful for your reputed company.
We request you to sort out our issues asap.
Leave a Reply