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Termination of Phone Number 8009481431

Location/place: Allahabad

Name of company/service: Airtel

Sir,
From last one year I am using this (8009481431) number but on 31/5/12 the number was terminated without any notice ,after contacting to customer care they are not activating & saying that this number has been issued for sale.
Sir this number is registered with my all banks & in many other online services so we are facing problem.

Reena srivastava
I am also mailed to airtel here is the correspondence details-

Dear Customer,

Ref: Email dated 20/06/2012, you have expressed concern regarding deactivated your airtel mobile number 8009481431 .

We realize that this situation must have inconvenienced you.

We regret to inform you that we are unable to reactivate the same number from
our end hence we request you to contact airtel Relation ship center to check
the availability of the same number.

We hope that we have been able to address your concern suitably.

Please do write in for any further assistance.

Yours Sincerely,

Ajith James
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=3759BFC83253B7C1CF3553B4DE3E4FB3D63A5BA7CE73EE107392F4197294F414729AF5167E858B8985888B&refno=Qrc12006121006309680432

———Original Message———-
From: [email protected]
To: [email protected]
Cc:
Sent: 20/06/2012 10:34:00 AM
Subject: Re: 8009481431 [|BAL|Qrc12006120106089675202|]

Mr Arun Kumar,
Without intimation how you can deactivate the number .
This is not acceptable to us. We will go to the consumer court if you are not
giving the same number.
Reena Srivastava.

On Wed, Jun 20, 2012 at 1:37 AM, wrote:
Dear Reena Srivastava,

We understand from your previous e-mail, expressing concern regarding the
deactivation of your airtel mobile number 8009481431 .

We thank you for writing to airtel and welcome the opportunity to assist you.

We realize that this situation must have inconvenienced you.

We regret to inform you that your number has been permanently deactivated on
31-05-2012, due to negative verification.

We regret that we are unable to activate the same number for you.

We request you to walk-in to any of the nearest airtel relationship centers
with the below mentioned documents and purchase a new prepaid Starter pack for
an amount of Rs. 49/- as per tariff plan.

Documents required are as follows,

Airtel Prepaid Enrollment Form (APEF) to be filled

Address proof

Photo ID proof

One Passport size photograph

Form 60/61

The new connection would be activated within 04 hours and the call charges are
given below:

Local Calls: Rs.1/-

STD Calls: Rs.1.50/-

Local SMS: Rs.1/-

STD SMS: Rs.1.50/-

Please find attached the details of the nearest airtel relationship centers for
your perusal.

We hope that we have been able to address your concern suitably.

Please do write in for any further assistance.

Yours Sincerely,

ARUN KUMAR
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=4B4D4BB4CDCE
3252B2D8325AA4E5177B8EF1137FE66BF6187B9AFC 1 A C D F 9 D 5
D779CE52963A3E4&refno=Qrc12006120106089675202

———Original Message———-
From: [email protected]
To: [email protected]
Cc:
Sent: 20/06/2012 01:02:35 AM
Subject: Re: 8009481431 [|BAL|Qrc11906121706219671674|]

Sir,
As per your requirement these are the details-
Subscriber Name and Address -Reena Srivastava
405/45/1-E, Shivkuti,
Allahabad-211004 (U.P.)

SIM number – 89915 41002 09323 7778 H-2

Alternate contact number – 9335159369

Please reactivate this number .

Reena srivastava

On Wed, Jun 20, 2012 at 12:46 AM, wrote:
Dear Reena Srivastava,

Ref: Email dated 19/06/2012, expressing concern regarding SIM have been
deactivated for your airtel number 8009481431 .

Thank you for writing to airtel and providing us the opportunity to assist you.

We request you to revert with following details in order to process your
concern.

Subscriber Name and Address

SIM number

Alternate contact number

We hope that we have been able to address your concern suitably.

Please do write in for any further assistance.

Yours Sincerely,

ARUN KUMAR
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
C
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indiway ✆
3:12 PM (19 hours ago)

to 121
Sir,
This is not the resolution of my complaint, this problem is created by your company because you have terminated the number without any further information so now you have to solve the issue ,you have to arrange the same number.
I am ready to purchase the same number but first of all make arrangement in Allahabad & inform me that from which dealer we can buy & please do not make it round & round ,take some positive action .
Reena

indiway ✆
3:12 PM (19 hours ago)

to 121

[email protected]
3:19 PM (19 hours ago)

to me
Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you at Nodal/ Appelate desk.

We are currently resolving your query and would revert to you within in 24 Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

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