Location/place: HARI NAGAR , NEW DELHI
Name of company/service: IRIS CABS
HELLO , MY NAME IS PANKAJ MADAN
I BOOKED A TAXI FROM IRIS CABS ON 22 JUNE AT 1:20 PM AND GAVE MY PREFERNCE FOR A MARUTI EECO FOR GOING TO HAZRAT NIZAMUDDIN RAILWAY STATION FROM MY RESIDENCE AT HARI NAGAR AND I ASKED THE PERSON FOR EECO CAR AND SHE GAVE ME A VERBAL CONFIRMATION FOR EECO CAR . I GOT THE BOOKING CONFIRMATION MESSAGE AT 2:06 PM FOR THE CAB BOARDING AT 8:30 PM. AFTER THAT I CALLED THE IRIS CABS CALL CENTRE AGAIN TO CHANGE THE BOARDING TIME TO 8:15 PM AT 2:10 PM AND HAD A WORD WITH Ms. ASHA THAT SHE HAS CHANGED THE BOARDING TIME TO 8:15 PM AND I ASKED HER FOR A CONFIRMATION MESSAGE FOR WHICH SHE REFUSED THAT IT IS NOT REQUIRED AND YOUR PREFERENCE IS RECORDED IN OUR SYSTEM .
AFTER THAT I GOT A MESSAGE AT 7:17 PM THAT CAB NO. DLIR T 2700 HAS BEEN ASSIGNED TO YOU AND GOT A CALL AT 7:30 PM BY THE DRIVER ASKING FOR THE WAY TO MY RESIDENCE WHICH I EXPLAINED TO HIM . HE CALLED ME AGAIN AT 7:50 PM AND I TOLD HIM TO COME BEFORE 8:15 PM BECAUSE I HAVE TO LEAVE BEFORE 8:30 ANYWAY AND HE TOLD ME THAT I AM STANDING AT HARI NAGAR CLOCK TOWER WHICH IS JUST 2-3 MINUTE DRIVE FROM MY PLACE. WHEN THE CAB DIDN’T COME TILL 8:20 PM I CALLED THE DRIVER THAT WHY ARE YOU LATE HE SAID I’LL BE THERE IN 2 MINUTES AND HE CONFIRMED THE WAY TO MY RESIDENCE AGAIN BUT HE DIDN’T COME TILL 8:40 PM AND THEN I CALLED THE IRIS CALL CENTRE AGAIN TO ASK THAT WHY THE CAB IS NOT COMING AND I EXPLAINED THE PERSON OVER THERE WHAT HAPPENED IN LAST ONE HOUR AND TOLD HIM THAT DRIVER IS NOT COMING FROM PAST 40 MINUTES AND TELLING ME THAT I AM CLOSE TO YOUR HOUSE AND TOLD HIM THAT IT IS 2-3 MINUTE DRIVE FROM MY RESIDENCE AND HE TOLD ME THAT IF IT IS TOO CLOSE THEN YOU CAN GO TO THE PLACE YOURSELF AND BOARD THE CAB AND TOLD ME I WILL CHECK THE SITUATION AND GET BACK TO YOU BUT HE NEVER CALLED BACK.
WE ARE A FAMILY OF FOUR AND MY PARENTS ARE VERY OLD , HOW CAN I GO WITH ALL THE LUGGAGE TO THAT PLACE WHEN I BOOKED A RADIO TAXI FOR MY RESIDENCE. IT IS SUPPOSED TO COME TO MY PLACE AND THEN IT CAME AT 8:47 PM WITH A MARUTI ALTO . WHEN I ASKED THAT WHY YOU DIDN’T GOT THE EECO CAR WHEN I GAVE MY PREFERENCE FOR THAT CAR , HE JUST RUDELY SAID IT IS NOT AVAILABLE AND YOU CAN BOARD THIS CAR . ALL FOUR OF US WITH OR LUGGAGE ARE NOT ABLE TO FIT IN A ALTO THAT IS BECAUSE I ASKED THEM TO GET A EECO CAR BUT THEY DIDN’T TOOK CARE OF THE CUSTOMER PREFERENCE AND REPORTED LATE FOR BOARDING AND BECAUSE OF THEM I ALMOST MISSED MY TRAIN BECAUSE I HAD TO ARRANGE A CAB AGAIN AND GO TO THE STATION . I GOT TRAFFIC ON THE WAY AND I GOT LATE BECAUSE OF IRIS CABS AND ALMOST MISSED MY TRAIN .I HAD TO PAY EXTRA (ALMOST DOUBLE) AND PARENTS ALSO HAD TO RUN AND MY MOTHER AND FATHER HAVE PROBLEM WITH THEIR LEGS AND THEY WALK SLOWLY ESPECIALLY MY MOTHER AND THAT IS WHY I BOOKED A CAB EARLY SO THAT WE CAN REACH STATION ON TIME EVEN IF WE FIND TRAFFIC AND THEY CAN CLIMB THE STATION BRIDGE SLOWLY BECAUSE MY TRAIN WAS FROM PLATFORM NO.4 AT 22:15 PM . I HAD TO TAKE ALL MY LUGGAGE WITH MY PARENTS TO THAT TRAIN AND REACH ON TIME THAT IS WHY I REQUESTED FOR A TAXI BOARDING TIME 2 HOURS BEFORE THE TRAIN LEAVING TIME BUT BEACUSE OF IRIS CABS EVERYTHING GOT MESSED UP AND MY MOTHER HAD PROBLEM WITH HER KNEES AND LEGS ALL THROUGH THE TRIP BECAUSE OF RUNNING AND WALKING FAST THROUGH THE RAILWAY BRIDGE AT NIZAMUDDIN RAILWAY STATION . I PLANNED A TRIP TO UJJAIN AND INDORE , IT WAS A HOLY TRIP AND MY PARENTS HAD TO SUFFER ALL THROUGH THE TRIP BECAUSE OF THE PAIN IN THIER LEGS . I THINK IRIS CABS SHOULD LEAVE THE BUSINESS IF THEY CAN’T DO WHAT THEY HAVE PROMISED . WHAT I NEED THAT THE COMPANY SHOULD BE SORRY FOR WHAT THEY HAVE DONE AND PAY ME COMPENSATION AMOUNT FOR THE MISTAKE THEY HAVE DONE AND A PROMISE THAT IT WILL NOT BE REPEATED . A COMPENSATION SHOULD BE GIVEN BECAUSE MY FAMILY ESPECIALLY MY PARENTS HAVE SUFFERED A LOT BECAUSE OF IRIS CABS .
PLEASE LOOK INTO THE MATTER AND OBLIGE .
THANKS & REGARDS
PANKAJ MADAN
09717449868
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