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Tata photon+ speed issue

Location/place: Bangalore

Name of company/service: NA

Dear sir,

I got a broadband connection from tata indicom 5 month back bearing Phone number attached 9243502804. While selling the device they offered me speed of 3.1 mbps and not less than 756kbps. I never got this speed ever from the day the connection is active. I logged complaints with customer care (1800266121), nodal desk (9036000121) and all the possible web portals. The issue never got resolved. Twice from customer care mddesk, they send field engineer to my place and issue was not resolved. When second time person visited, he collected signal parameter and told the issue with signal and told me that passive antenna to be installed to boost signal strength. I keep following up with customer care, still I did not see any alternative solution provided or passive antenna installed as committed by MDDesk. Now they are asking me to wait till may 1st 2012 because cluster upgradation going on in my area. If the issue can resolved by installing passive antenna, why I have to wait till that?

This is the Worst product and service experience I ever faced. Really unprofessional in approach and handling the issue.

Below is the speed logs I maintained.
19th jan 2012
http:/Speedtest.In/Results/12015079cf4529d8b7d42420fecdfac2b56a
21st jan 2012 time 1:06
http:/Speedtest.In/Results/1201b01c34f70ec13c1e9550179e76882b26

http:/Speedtest.In/Results/1201dac6a04e12508a77847fb05a47f7c6b6

23rd jan 2012
http:/Speedtest.In/Results/1201f04b351378d419e93c357c0522145603

24-jan 2012
http:/Speedtest.In/Results/12010afb61e8709ae148889e1386c831c47b

27-jan 2012
http:/Speedtest.In/Results/12010ca5affca2b709b3a82c2a6a2b4e712b

28-jan 2012
http:/Speedtest.In/Results/1201aebbadfa944f1f50b15cf3441ad97e67

29- jan 2012
http:/Speedtest.In/Results/1201459235ef107b34351cb59d2a866379f7

01-feb 2012
http:/Speedtest.In/Results/1202b9d60857d27a9a5c5d4c60f61632ffeb

03-feb 2012
http:/Speedtest.In/Results/12022a2be33b124dd1a63e7a59255b9434ab

04-feb 2012
http:/Speedtest.In/Results/1202c419b05cf5c2c869b8c481b135e246ba
http:/Speedtest.In/Results/1202ba4734c93cd2fee250c741dd9c4f3ffd

05-feb 2012
http:/Speedtest.In/Results/1202bfc881982948f5dec27cc98f68b6cc37

06 feb 2012
http:/Speedtest.In/Results/1202b953d6ebaaefd8925fd0ce20df255c61

07 feb 2012
http:/Speedtest.In/Results/1202c826dd538b62ed9fa63abd09cfe1ce5e

08 feb 2012
http:/Speedtest.In/Results/1202a51dc4458ac9643fe2e412a45684c511

09 feb 2012
http:/Speedtest.In/Results/1202a3e251fb601884b4691a86a0d0f2e387

10 feb 2012
http:/Speedtest.In/Results/1202e2a40c65fb7da4ab4a0ee0c94a21a88d

11 feb 2012
http:/Speedtest.In/Results/1202531a0863418c760c005c7291bf0e07bf

12 feb 2012
http:/Speedtest.In/Results/1202cd3ee5ae15a03a58e1444f58a3094e9e

13 feb 2012
http:/Speedtest.In/Results/12020db1f91e39bb0f649e00a9ab4456b7bd

14 feb 2012
http:/Speedtest.In/Results.Php?kbps=25.5&downloadtime=164.535&kb=512&recorded=1
http:/Speedtest.In/Results/12026b709d8f401265f6e2190d2a0788c6f8

15 feb 2012
http:/Speedtest.In/Results/120264fb5aa9161f61db1015bd619c00ec0a

23 feb 2012
http:/Speedtest.In/Results/12029e2521ebffa8054364ab470df9cdbdea

24 feb 2012
http:/Speedtest.In/Results/12028b689caf3219ccfb1b1a2ee942ad4193
http:/Speedtest.In/Results/1202e72363a4b5260689c993aec3c5a3bc9d

25/02/2012
http:/Speedtest.In/Results/1202a17ae618a28d3e758c038799740382b0

26/02/2012
http:/Speedtest.In/Results/1202686ab849cea96496be3fb7b8fbc9e98f
http:/Speedtest.In/Results/1202d0771a4f15b9016e465931d59a898d19

28/02/2012
http:/Speedtest.In/Results/120219520bc377f339e0dc18a4c4409b392a
http:/Speedtest.In/Results/12020b2c8e6ff10f9f20862990f40777a0ad

29/02/2012
http:/Speedtest.In/Results/1202b7523276089636555738fbf8974302a3

01/03/2012
http:/Speedtest.In/Results/1203e7fa2b50a82c4476dd4b484ec171d809
http:/Speedtest.In/Results/12039af97783ef3919d87f28dad16374de1a

02/03/2012
http:/Speedtest.In/Results/120397b2b9ba955f56cb842a03047f08af5e

03/03/2012
http:/Speedtest.In/Results/120374344b9e0fbe4727768a196d807aff8f

04/03/2012
http:/Speedtest.In/Results/120335a54d868674f7532b20c9ea0913d7dd

05/03/2012
http:/Speedtest.In/Results/1203769274f37253f7569b456a2e9aea6dae

06/03/2012
http:/Speedtest.In/Results/120330c71fced219c3a48b1359bba32b35a5

07/03/2012
http:/Speedtest.In/Results/1203c7ec7296ae6712171732512a5611e6f0

08/03/2012
http:/Speedtest.In/Results/12034dcbf1ab2547bb45f45749a11fae4893

09/03/2012
http:/Speedtest.In/Results/120309a231a174329766c7fe78616a890a44

10/03/2012
http:/Speedtest.In/Results/120348e9c3e37af663ebddac0aeb90d15c64

12/03/2010
http:/Speedtest.In/Results/120342b0a463fca5446037274d5dff5bfb89

kind take this forward and resolve my issue or refund my device amount

kind regards
vivekananda M

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