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TA-HAUWAP Super Models Club activated without my consent

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Consumerforums admin
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Hi docomo team, It is really a severe issue, and creating a very bad customer image of Tata Docomo.Please take it seriously. I am not the first to complain about this, it is a frequent complain your firm is receiving.

Super Models Club is activated at Rs. 38.04 for 31 days. Bal Rs. 1.00 at 18 June 2014 05:06

Refund my amount to my Mobile No. 8904883687

TA HAUWAP subscription is automatically done and whole balance is deducted and left with only 1 rupee in balance, isn’t this annoying? We unsubscribe but again when we refill our balance, same thing is repeated.

Please its a humble request to take this problem seriously and refund balance. I hope action should be taken with Immediate effect. I tried calling customer care but not responding properly.

Comments

2 responses to “TA-HAUWAP Super Models Club activated without my consent”

  1. Tata Docomo Avatar
    Tata Docomo

    Dear Customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  2. Tata Docomo Avatar
    Tata Docomo

    Dear Customer,

    We regret for the inconvenience caused to you.

    We tried to speak to you personally on your numbers to understand your concerns regarding balance deduction . However, we are unable to contact you, since your calls were not answered. Further we request you to provide us your alternate number to [email protected] for further assistance. Kindly note that we have already refunded the amount of Rs. 38 on 18-Jun-2014 vide docket number ABAL129706258 and ABAL129706268.

    Thanks and regards,
    Customer Care-Tata Docomo.

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