Suzuki Access 125 stopping all of a sudden on road in heavy traffic & engine oil burning

Location/place: Pune

Name of company/service: Suzuki Motorcycle India Pvt. Ltd.

I had purchased the Suzuki Access 125 in Dec-2009(i.e. end of the year). This scooter was running fine till beginning of last year i.e. 2011 (i.e. it ran well for aprrox. 1-1.5 year).During this time period – it ran about approx. 4000kms.
But later (from 2011 mid) it started giving problem of Engine stopping & that too while driving on the heavy traffic road. The scooter use to simply stop without any clue even if it was running fine for some distance.
More importantly after this I was not even able to start the vehicle using button as well as kick start.There was an incident wherein I was almost about to get hit from speeding car from back.
It took time for nearest Suzuki Service station(kalewadi Phata branch) to investigate the problem. In fact they couldn’t find the root cause. So i went to the main branch where i purchased i.e Shiv Auto Riders,Chinchwad (Pune). They fixed the problem by changing some cylinder head valves & other parts. Since by this time it was out of warranty, i paid it happily. This was in March-2012. It ran well for some time, but when i was planning to change engine oil during July-2012, i was told by mechanic that the there was very less engine oil left.This was a shock for me.
After refilling the oil, i monitored the levels to avoid the chances of theft or leakage. But finally it was evident that it was burning inside engine within 2-3 weeks time.
When consulted the Shiv Auto Riders,Chinchwad, they said this is happening due to “BAD QUALITY OF PETROL”.
When i tried to tell them that, i use my vehicle very less & also fill petrol normally like how others do.
But they were adamant & showed least responsibility towards what happened tpo my scooter because of bad fixing of problem OR maybe be BAD engine originally supplied.
My points are –
1.Major concern – The problem of engine oil consumption originated ONLY after the service center corrected the problem of sudden halt of engine(Mar12)
2.Major Concern – There was no proper justification for Engine Halt issue (Why did it happened at first place to such a new, less running, regularly serviced bike ?)
3.Major Concern – How is it possible that the valves of the engine getting bent automatically after using just for a year or so (that too very less usage – avg 4000km/yr)?
4.I’m using the same petrol since the time I own the vehicle
5.I was using same petrol in this vehicle & in my car. All of friends & neighbors are filling from the same gas station like HP, Indian Oil.
6.How is it possible that , the quality of petrol is affecting only for certain vehicles? (Unlucky like me)
7.How is it possible that, engine starts consuming engine oil only after the valves are changed?
8.Why the quality of petrol came into picture now ?
9.Major Concern – If at all the quality of petrol is affecting the engine then does Suzuki as a company saying that all of their vehicles are not fit for the standard petrol which we get from pumps.

I tried to search for similar complaints like mine on internet.
Earlier I use to think that I’m alone, but I realized that it’s an inherited issue for atleast Suzuki Access 125.Maybe it does not happen to everybody but I fall under the category of unlucky people who are facing this problem.Interesting point in all these complaints is that the time period reported is matching with my time period. So I think there was complete batch of vehicle with faulty engine.

Customer care of Suzuki Motorcycle does not exists at all. No contact number. Emails not responded back.

Looking forward for some positive action from the Suzuki Motorcycle Ltd. as a company & solve my problem. Please send any communication on my email.


Comments

29 responses to “Suzuki Access 125 stopping all of a sudden on road in heavy traffic & engine oil burning”

  1. SUDHEER EN Avatar
    SUDHEER EN

    you can register your complaint through the company website http://www.suzukimotors.com

  2. Recently I too bought Suzuki Access and it started stopping from 3rd on words. It has starting problem too. Looks like I made a blunder. People don’t buy Suzuki Access. It brings so many troubles that you can not solve despite good dealers.
    In addition to it, Scooter gives 25 KMPL. I think one should go for different scooter!

  3. Same problem every one are facing but no one is come out strong consumer courts. I am also facing the same compliant I don’t know where to retify its giving too sound in engine they’r asking 12 thousand to repaire the engine no garaantee anyone have solution?

  4. kalpesh Avatar
    kalpesh

    I am also blessed with the same kind of problem by the suzuki. Please don’t ever think for purchase of Suzuki access. it better to go for Any other option.

  5. Rijesh P P Avatar
    Rijesh P P

    Same problem here. Mine is 2011 model Access, raised with Suzuki customer care couple of times. They simply says the vehicle is out of warranty and company is not responsible. Another problem is water logging into airfilter and stops suddenly on a wet road. Its learn to be a design problem with Access 125. I am thinking to sell it off, that is the only solution. Suzuki don’t have customer care number, it was having a numbe published on theor web site when I was purchasing. Now no more interested to hear their customer as they got enough volume of in terms of numbers. Parts are really costly, the service center always insisting to replace one o another parts even though there is no absolute reason to replace as it is the way of earning more. Every service out of warranty costs average 1200 – 1800 rupees.

  6. I now the problem is because of rain water is entering in airfilter which is located abave the back wheel . I m also facing the same problem.

  7. The same problem occurs with my Access too. Seems its a faulty engine. The same problem can’t be rectified even after changing the cylinder,piston,rings etc. Better to disposed the vehicle and go for other brands.

  8. Manish Patel Avatar
    Manish Patel

    same problem I am facing as well. we have to do something for the same. we have to go to consumer form and explain the fraud of Suzuki. Also we have to publish the same in social network. please do it.

  9. JOSEPH FERNANDES Avatar
    JOSEPH FERNANDES

    I AM NOT SATISFIED THE WAY SUZUKI ACCESS SCOOTERS ARE SERVICED WHEN GIVEN FOR FIRST FREE SERVICING

  10. Bhavesh Shah Avatar
    Bhavesh Shah

    i also having same problem my scooter stop auto on road on running condition i also goan to service center for same they told problem resolve but very next day same problem prisist

  11. Even I have the same problem. 3 years old scooter but just covered 6000 kms. Any solutions Suzuki, as many people in this forum have reported similar problem.

  12. Even I too have same starting problem and vehicle stops all of sudden in heavy traffic. Highly disappointed with this vehicle.

  13. Gopannan Avatar
    Gopannan

    I too have the same problem.. From 2nd service, I had starting problem. In the 3rd year, the oil dried out and vehicle stopped. Service center said engine problem and it has to be changed. Cost me 10000rs. In spite of regular service, in 5th year, I had same problem and have to spend 12000rs. Why the engine oil dries out in short time. I thought Suzuki has quality engine and design but I was wrong. Even riding is not smooth compared to other vehicles. Access has more sound and vibration. I was worried on why I bought this vehicle.

  14. RAMESH GUND Avatar
    RAMESH GUND

    I am also having same issue.
    Milege 25Kmpl for first 3 years
    after showing to private fittel rase to 32 Kmpl.
    Now after 4 year fitter says to change or sale this one and go for Honda or TVS.
    Soo many issues like – starting problem, engine knocking, block piston

  15. harsh vyas Avatar
    harsh vyas

    Same thing happened with me. Fixing the cylender and after month it had problem of oil burning

  16. Mahadev Rao Kadu Avatar
    Mahadev Rao Kadu

    Yahin Samasya Mere Saath Bhi Hain, Mere Dwara 31/07/2015 ko Suzuki 125 scooter Kharid Gaya tha Mere dwara Regular Servicing awshyak Kilometer ke antaral par Karwayee Gayee 09/07/2016 ko Maine Mera Scooter Suzuki 125 self se start Karne ke Baad karib 3.5 km Chalne ke Baad Courahe Par Red Light Hone Ke Karan Maine Band Kar Diya .Signal Chalu Hone Par Maine Scooter Self se Start Karna Chaha to Start Nahin Huwa Main Samza Battery Problem Hogi Phir Maine Kick Se Start Karna Chaha To Engin Ka Compression Bilkul Bhi Nahin tha Muze yeh Samaz Me Nahi AAya Ki Chalti Gaadi Band Karne Ke Baad Compression Kaise Khatam Ho Sakta Hain Main Mechenic Ke Paas gaya usne Corborator ki Nali aur oil Ki Nali Me Oil Dala Scooter Start Ho Gaya Start Karke Service Station Ko Problem Batayee to Bole Carburator me Kachra aa Gaya tha 10/07/2016 ki servicing 5354 km per hui the is post ke samay mera scooter 5982 km chala hain phir wahin samasya aayee hain is baar bhi wahin huwa hain main scooter se aane ke baad band karke khada kar diya 1 ghante baad scooter Start Karna chaha to phir se Piston total free Tha Na Kick se Start Huwa aur Na Hi Self Se Mujhe Kya Karna Chahiye

  17. Ronak shah Avatar
    Ronak shah

    I too have similar problem n in just 3 years of usage with regular servicing they are asking for engine work and for that charging 13000. My activa was much better than this.

  18. shashikant kharat Avatar
    shashikant kharat

    I am facing same issue ,i dont know how to get it resolve .
    suddenly after servicing this issue occur .

  19. I’m also facing same problem,i don’t know how many times i changed engine oil,starter plug, air filter and more, still it’s getting down when taking a 15 km ride, i lost a big amount by maintenance , it’s horrible that even the machinist in service center can’t give me a right explanation for how and why it happens
    Totally it’s a crap and Suzuki is cheating us, i don’t recommend these scooter to anyone

  20. Same problem faced by me.
    Just 4 years old with about 7500 kms running.

  21. Venkatesh Avatar
    Venkatesh

    I am facing same problem. just now left scooter in nearest service center. I have brought it just an year back. worst product.

  22. Worst customer care of access125.i am repenting myself why i bought it.they even bother about consumer forum.from technical staff to head of department of service;everyone harassing customer.my access is with service centre since 3 months.

  23. Nitesh Avatar
    Nitesh

    This problem is due to the fault of Suzuki where my mechanic told me that inside engine small valve be placed costing not less than 3000 rs. to fix this problem. Running vehicle suddenly stop with no clue what to do.

    Will request every one to put this problem on the company website and also on consumer court to fix this problem.

  24. Vishy Avatar
    Vishy

    My Suzuki access also suffered the sudden loss of compression, twice within 3 days. Both times a junior mechanic pulled a tube, struck an oil can, and after cranking it started again. Then I checked the oil level, it was less than half. I had it emptied and refilled with 900ml. After that I had been checking the oil level, and it is not reducing. No recurrence of the problem.
    But, as reported by some here if the oil is getting consumed, you need to check piston, rings, valves, guides, everything, to check oil consumption.
    Search yourself a good private mechanic!

  25. s n serhi Avatar
    s n serhi

    My access Suzuki needs engine work merely after running 37000 km which is not justified particularly when I’m getting the vehicle serviced regularly

  26. Hemant Pandey Avatar
    Hemant Pandey

    hi i am facing the same issue my suzuki 5000km run ,the engine oil consumtion too high .any solution for this problem

  27. Suvarth Roy Avatar
    Suvarth Roy

    Same issues I’m als facing from This vehicle. I’m from Patna. Vehicle getting stopped after running good for a while. Now on 7th June 2020 it’s 10:30 AM , I’m at the service station in Mandiri workshop which is near by to my place for the third free servicing. I’ve briefed the person preparing the work chart for my Scotty. Let’s c what they come up with.. if it doesn’t get resolved I will definitely go to Consumer Forum. I don’t have much finances to spend on a new bike.
    If it’s a faulty engine then the company must resolve these issues. It’s a belief of the consumer which we pour in with the company before buying a vehicle.

    Suvarth Roy
    7903618453

  28. I purchased suziki125 on 2016,iam also faced same problem, suddenly stopage of engine I request company must resolve the problem

  29.  Avatar
    Anonymous

    i TOO HAVE A SUZUKI ACCESS 125 . THIS PROBLEM IS DUE TO FUEL PUMP. JUST OPEN THE FUEL TANK CAP AND KICJK START THE BIKE

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