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surprisingly Deactivation of prepaid no.

Location/place: Roorkee

Name of company/service: Tata docomo

My Tata Docomo no. 7417292551 is not working since 11 Nov.2012. I have taken this no. in July 2012, till then it is working and in-use. But now it stop working, No any prior information is given to me. Would you please see, How it will work again. I have email the same complaint to the TATADOCOMO costemer care email [email protected], but they replied that,”connection cannot be reactivated and has been disconnected due to internal parameters as per multiple connection guidelines issued by the govt. of India.” here following is the full email reply from them–
Dear Ms. Kanaujia,

Greetings for the day!.

This is with reference to your email dated 16-11-2012 regarding number disconnection related issue for your TATA DOCOMO number 7417292551.

We regret the inconvenience caused to you.

We would like to inform you that the connection cannot be reactivated and has been disconnected due to internal parameters as per multiple connection guidelines issued by the govt. of India.

For further clarifications call us at 121 from TATA DOCOMO number. We are also available at 1860-266-5555. You can write to us at [email protected]

Assuring you of our best services at all times.

Warm Regards,
Sandip Kaur.
Customer Care – TATA DOCOMO

But, How can they decide to disconnect any ones no. It is not right, even without any prior information ? they should have to solve my problem. They can not do this to their customer. What type of best service they are assuring, this type? Is this a way to serve to your customer?

I need solution for my problem. I need my no. activated as I had been using the same no. for my bank account and in other imp. conversation.
Thank you

–Regards
Jyotima Kanaujia

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  1. 9 years ago

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