Split Air Conditioner Problem

Location/place: 107/1,Kali Charan Ghosh Road, P.O. Sinthee, Kolkata – 700050, West Bengal.

Name of company/service: Hitachi

Kindly be informed that I had purchased one Split AC, HITACHI Model 518 HSD, 1.5 tons from M/s Great Eastern Trading Co., B.T. Road (Near Sinthee More), Kolkata vide Bill No. C/14180/11-12 dated 10.03.12 and installed the AC on 26.03.12. Consequent upon procurement of the same, I have been coming across a lot of impediments & obstacles since last one month.

As per Rule, I had lodged one complaint to HITACHI Customer Care (3532-4848) on 14.03.12 vide Complaint No. 1205140028. However, on expiry of ten (10) more days, one Technician visited my Residence and opined the reason as a leakage of gas and within a couple of days, the Technician did the relevant job.

Hence, one month afterwards, the aforesaid impairments had again arisen. I had lodged another Complaint (No.12071000010) on 10.07.12. The Technician further paid me a visit and re-filled the gas.

After a few days, the problem was once again found and accordingly, I had complained..

Now, one Mr. Bikash, Responsible person of Kolkata Service Centre, called on me over telephone that the aforesaid AC Machine is required to be taken to their Workshop for thorough repairing etc., to which I was not agreeable into.

I am, above cent percent, definite/assured that the AC Machine is a defective one since its advent in my Residence.

View above, I request you to replace me the above-mentioned defective Machine immediately before expiry of Warranty period.


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