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sony ericsson service center not properly responding

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Location/place: National Capital Territory of Delhi

Name of company/service: sony ericsson

I had purchase Sony Ericsson mobile phone model C903 on 16/08/2010 from Spice retail shop no 5, Krishna Mandir market, Najafgarh, New Delhi 110043.My IMEI/Sr. no is 354278037440116 and item no is 7311271188346. On the month of December 2010 the phone had a problem with the key pad ,slider and some setting in phone camera so i went to Cereon Dwarka Service Center on 23/12/2010 and i submitted my phone for repair ,my work order no was SE310CDW10423. After many enquirers in Sony Customer Care, they had not given me satisfactory feedback and they returned my phone un-repaired on 8/02/2011. Then i went to Har Kishan Service Center Jankpuri District Center where they refuse to accept the mobile phone which was still under warranty. Then i went to Hot Spot, 19 Netaji Subash Marg Daryaganj 0n 26/02/2011 and submitted my mobile phone for repair vide work order number SE311HSD10281. the service center said that the parts are not available, then i requested for replacement of my mobile phone vide case id no 89767505 but they refused for replacement and also said that the part’s are not available.
sir , now i would like your kind intervention into the matter and make out a way so that i don’t have run from pillar to post and get my mobile phone(repaired/replaced) back for which i had paid my had earned money.
Thank You Sir.

Comments

2 responses to “sony ericsson service center not properly responding”

  1. shailendra panwar Avatar
    shailendra panwar

    i am a new customer of sony ericsson mobile phone. usually i am a fan of nokia phones and services and in the past many friends of mine has suggested me not buy a sony phone as it usually got hanged.

    but beyond all those rumours i purchased a new set of sony (W595 WALKMAN PHONE.) on 2nd of april and i am really dishearten to say that it keeps on hanging time to time.

    now comes the part of customer care services which is again a part of your’s and i hope you will revert me back as soon as possible.

    please feel free to ask any questions you need for the same.

    regards

  2. shailendra panwar Avatar
    shailendra panwar

    i am a new customer of sony ericsson mobile phone. usually i am a fan of nokia phones and services and in the past many friends of mine has suggested me not buy a sony phone as it usually got hanged.

    but beyond all those rumours i purchased a new set of sony (W595 WALKMAN PHONE.) on 2nd of april and i am really dishearten to say that it keeps on hanging time to time.

    now comes the part of customer care services which is again a part of your’s and i hope you will revert me back as soon as possible.

    please feel free to ask any questions you need for the same.

    regards

    shailendra panwar
    02192511398 tel.

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