Sony Ericsson Mobile under warranty not recovered even after 1 year

Location/place: GURGAON

Name of company/service: SONY ERICSSON

I had purchased c905 model in 2010 end from spice network (rs. 13,500). After 3 months of working the hardware of the same tore off & audio, ear speaker problem occurred in that. The cell was under warranty & submit the same to sony service centre at sector-14, gurgaon. Submission date was 18thfeb’2011 & work order no. Se311utt10087. After that despite of repeated reminders & personal follow up (even sending mails to sony customer care & head of service) I was not able to recover my cell phone.

I want to place a penalty on sony on account of poor service & customer harassment. I have original receipt of purchase, original work order receipt & mails communication with sony as an evidence.

Akshat Kumar Agarwal
Manager, Maruti Suzuki India Ltd.

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