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Sold service with false info and now not making refund

Sir, Crossroads team has sold car service package to me with the promise that they will get my car serviced at Krish motors ( authorised Maruti service centre ) on 2nd May 2018 and for same I made the online payment, but even after 3 days I haven’t got call from Kish motors or from crossroad that I started follow up and found that crossroads don’t have any tie up with Krish motors. Later after registering my complaints to number of persons in Crossroads, they accept that this a mistake and asked me to drop a mail for refund.
I mailed them on 5th may2018 and since than I am following up with the crossroad but they are not responding to my refund request.
I have sufficient number of voice recording for the way they are ignoring my request and harassing me.

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