Slow speed

Location/place: Lucknow

Name of company/service: Reliance Netconnect

I Purchse Relaine Netconnect+ in dec 2011 Company promise me to give 3.1 mbps speed but actual speed provide me 25 kbps i am tired to complain reliance customer care My Datacard no is 8799510067 and my personal no is 9389390234