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services provided are not genuine

I have ported my number from vodafone to airtel postpaid connection as the package they were providing seems to be promising , so i opted for 499 plan where i was supposed to get amazon prime 1 year subscription .
I got the number ported , then i called the airtel customer care number for the service , i spoke to 5 customer care people(i dont wnt to mention the name ) explained them and they said within 48 hrs i will be getting a callback and the issue will be resolved . Nd secondly the attitude the customer care people have they didnt want to answer second time if u ask how long will it take to resolve . Then i spoke to a senior person (name dont wnt to mention) she said within 72 hours will be resolved and she is taking the responsibility but after 1 week also no response .
Thanks Airtel for providing such a good service .

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